Job Details

Tech Support Analyst-Journey

  2022-07-23     East Carolina University     E 5th St, Greenville, NC 27858  

TeamDynamix Administrator

East Carolina University

Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state- of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

The ITSM & PPM Services and Support team is responsible for providing the service and support for both our Enterprise Service Management (Ticketing System) and Project Management System. These systems are available to campus and used by faculty, staff, and students to report issue and to track projects.

As a TeamDynamix Administrator, you handle these tasks:

  • manage and support our Enterprise Service Management System
  • oversee daily operations of service request
  • configure and rollout applications in TeamDynamix
  • provides security access
  • develops workflows
  • troubleshoots issues
  • evaluate system performance
  • project management
  • provides training
  • consults with clients
  • creates end user documentation
  • create workflows using REST API and Microsoft Power Automate
  • create scripts using PowerShell commands

While working as a TeamDynamix Administrator , enjoy these perks:

  • May be eligible to participate in a Remote/Flexible Work Arrangement (FWA) program
  • Generous leave time and paid state holidays
  • Attractive pension plan
  • Tuition benefits
  • Comprehensive health care benefits
  • See additional information about working at ECU:

We are looking for a candidate with these preferred skills:

  • troubleshooting, configuring, and supporting Enterprise Service Management Systems, such TeamDynamix
  • Microsoft Power Automate
  • PowerShell
  • ITIL Standards
  • troubleshooting and configuring applications
  • providing end-user support
  • Project Management
  • creating and designing workflows

Additional details about the position, including the full job description, qualifications, and instructions for submitting application materials may be found by accessing this link: Applicants must complete a candidate profile online via the PeopleAdmin system and submit the documents requested in order to be considered for the position.

East Carolina University is an Equal Opportunity/Affirmative Action Employer.

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