Title: Aging Services Manager
Under general supervision of the Executive Director, coordinates a public contact and referral system informing potential clients who are older adults, their caregivers, family members, and providers about Council on Aging programs. Work involves obtaining information from clients and service providers about services and programs available to the older adult population of Pitt County and recording information via software. This position is also responsible for generating a variety of reports and a marketing plan promoting Aging Services and directs and supervises Aging Services Staff.
Bachelor’s degree in social work, psychology, sociology, or an associate degree in a human service field, and 1-2 years of experience working with the senior population. Any equivalent combination of training and experience is also acceptable. An interest in and understanding of the needs and problems of older adults is essential.
Schedule will be determined by the Executive Director.
Essential Job Functions
- Directs and supervises the caller referral system making sure the Aging Services Specialists are able to provide the information based on knowledge of COA programs and procedures or refer callers to proper officials or other agencies as appropriate.
- Directs and participates in making follow-up calls to monitor effectiveness of the referral system.
- Assists in planning, developing, and implementing marketing plan for promoting services and programs.
- Reviews and compiles client and provider-based data (i.e. ServTracker, ARMS), coordinates and participates in utilizing computerized data entry equipment and specialized programs to enter, store, and/or retrieve information, data records, and files and information.
- Prepares and prints out various forms and reports, maintains and submits to supervisor various client and provider reports.
- Oversees Injury Prevention program providing direction and supervision of program, budget and billing.
Additional Job Functions
Assists with COA programs, services, and activities as needed. Other tasks as assigned by Executive Director.
Minimum Qualifications or Standards Required to Perform Essential Job Functions
Variety and Purpose of Personal Contacts:
This position will have constant contact with the public by virtue of home visits, telephone communications and written communications.
Normal office skills will be required such as talking on the telephone and utilizing a computer. Physical effort may be required periodically such as lifting and packing materials that will be used for client visits.
Work Environment and Conditions:
- Position will spend 25% of time in the community educating individuals on the nutritional programs that are offered by the COA.
- Position will spend 55% time in office answering questions, entering data into the client management system for monthly billing, completing required paperwork, and making referrals as needed.
- Position will spend 20% of time updating employee information and staff development.
Knowledge, Skills, and Abilities
- Considerable communication and organizational skills. Communication skills are a necessity as well as listening skills.
- Considerable knowledge of terminology used within the aging network and human services.
- Considerable knowledge of other programs administered through the Council on Aging and other community human service agencies.
- Working knowledge of modern office practices and procedures.
- Ability to exercise independent judgment and attention to detail in applying standards to work situations.
- Ability to organize and effectively process and maintain records and files.
- Ability to verify documents and forms for accuracy and completeness.
- Ability to understand and follow oral and written instructions.
- Ability to exercise considerable discretion in handling confidential files.
- Ability to establish and maintain effective working relationships as necessitated by work assignments.