Job Details

IT Analyst/Programmer Supervisor

  2019-03-05     East Carolina University     Greenville  

Vacancy #: 500129
Recruitment Range: $92,983-$99,500
Closing Date: Open Until Filled

Organizational Unit Overview
Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. Through innovative information technology initiatives and service, ITCS provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

Enterprise Information Systems (EIS), a major division within ITCS, is responsible for the design, development, implementation, operation and enhancement of administrative computer applications for over 29,000 students and over 7,000 employees at ECU. Systems supported include Finance, Human Resources, Student, University Advancement, Document Imaging, and the Pirate Port web portal. EIS works closely with central offices across campus, including numerous steering committees, to ensure administrative systems meet the needs of the university.

This position is on the Administrative Systems Development and Support team which is a sub-team under EIS. The Administrative Systems Development and Support team consists of programming specialists, analysts, and technicians, and supports the project, new development, support, and maintenance needs for the university finance, human resource and payroll, student, and university advancement business areas. Team members support the University's ERP System, Ellucian Banner, and various interfacing systems used by administrative offices across the campus.

Job Duties
This IT Analyst/Programmer position serves on the ITCS Enterprise Information Systems team as a supervisor and technical resource for the Banner Projects and New Development team.

This position should demonstrate an advanced technical understanding of the business processes mandated by administrative systems and their interfaces. The employee is responsible for all aspects of the application development lifecycle and should have an advanced knowledge of principles and concepts behind applications analysis, design, project planning, resource estimates, thorough testing and debugging, implementation, and documentation. The employee will coach and work with team members to keep multiple projects and development requests on track to meet customer deadlines.

In addition, this position supports the administrative computing project and new development needs across the Banner Student, Finance, and HR/Payroll offices using Oracle PL/SQL, Java, and other equivalent programming languages. This position is responsible for creating, enhancing, and maintaining real-time and flat file data interfaces between the university's ERP, Ellucian Banner, and other cloud based or on-premise systems. Employee should be familiar with modern integration technologies such as XML, JSON, and Web Services.

This position will work closely with customers and team members daily. Employee should have exemplary oral and written communication skills and possess the ability to translate advanced technical issues into understandable terms for non-technical functional users. Employee should be self-motivated and capable of working both individually and in a team environment.

Additionally, this position is responsible for performing testing and confirming team members follow testing procedures to ensure the integrity of our systems. Testing occurs on many levels including, testing new applications or baseline applications that have been modified to make sure that the systems perform as designed. Employee should know how to interpret and correct error codes to meet job specifications, and how to create test data as needed. Employee should test to ensure that programs are migrated to production with no problems and work closely with the vendor to report and resolve issues.

This position should be able to plan and conduct functional training for supported systems. Employee should participate in training opportunities by attending classes and by taking self-study type training to improve technical skills and to increase professional awareness. Employee should stay abreast of new technologies and security threats relevant to data integration and application development.

In addition, this position should be able to write professional, clear, concise and complete documentation for functional users, programmers, and other customers as needed. Employee should produce comprehensive technical, user, and operations documentation written with various workstation tools. Complex logic should be explained in a graphical format, such as entity-relationship diagrams or flowcharts, for ease of understanding.

Supervisor duties include overseeing a team of programmer/analysts to confirm projects are staying on track, work is prioritized appropriately, team procedures are being followed, and will serve as a reference to help enhance team member's skills and maximize their success. Additionally, this position will lead projects using various project management methodologies such as Agile and Waterfall. This position will be responsible for creating performance goals and working with management and team members to ensure they have the opportunities and resources needed to meet their goals. Performance evaluations will be completed annually and feedback to team members and management should be communicated regularly.

Minimum Qualifications
Bachelor's degree or an equivalent combination of education and experience and additional two years of experience. All degrees must be received from appropriately accredited institutions.

Preferred Experience, Skills, Training/Education
Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, or Engineering or a related technical degree and four years of experience in business application consulting or development; or a Bachelor's degree with some computer programming coursework and four years of experience in business applications consulting or development; or an Associate's degree in Computer Programming or a related area of study and four years of experience in application consulting or development is preferred.

The desired candidate should have advanced knowledge of and experience with the following environments, languages, and tools: Ellucian Banner, Oracle, SQL, PL/SQL, XML/JSON, real-time system integrations, and Java or an equivalent programming language. A demonstrated technical understanding of the business processes mandated by administrative systems and their interfaces. An advanced knowledge of principles and concepts behind applications analysis, design, project planning, resource estimates, thorough testing and debugging, implementation, and documentation. The ability to lead analysis, design, and development for complicated and extensive applications which interface data between multiple information systems. Individual should possess excellent oral and written communication skills; the ability to translate advanced technical issues into understandable terms for non-technical functional users; the ability to both work with team members and work independently on projects while communicating regular status reports to management; the ability to work as an independent, productive, responsible, self-motivated member of a team in high-pressure situations; extensive experience supporting one or more modules with the Ellucian Banner ERP system; and knowledge of various project management methodologies like Agile and Waterfall. Experience supervising a team of programmer/analysts, including creating performance goals and completing performance evaluations is preferred.

Special Instructions to Applicant
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Application Types Accepted
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Applications will be considered until position is filled. Please submit an online ECU application for vacancy # 500129 to ECU Human Resources at

East Carolina University is an Equal Opportunity/Affirmative Action Employer.

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