Job Details

PO 5684172

Salesforce Administrator

Position Number: 500546

Full Time or Part Time: Full Time

Anticipated Recruitment Range: $89,212 - $98,409

Position Type: Non-Faculty

Job Category: Non-Faculty Information Technology

Organizational Unit Overview:

Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

This position reports to the Director of Enterprise Information Systems (EIS) and is located within the university's Information Technology and Computing Services (ITCS) department. EIS is responsible for providing enterprise administrative systems that enhance the experience for the university community as well as creating an administrative environment that is seamless and secure, meets the needs of the university, and is delivered in a way that builds trust and exceeds user expectations. Supported enterprise services include data integrations, customizations, process improvements, and access management for the university's CRM, ERP and administrative systems, university's portal, document imaging solution, eForms and eSignature signature solutions, and the university website. Responsibilities include development, support, operation, governance, and quality assurance for these systems and services.

Job Duties:

The primary purpose of this position is to manage the University's Enterprise Salesforce environment. This position is required to collaborate with business and technical stakeholders from across the campus to design, configure, and implement Salesforce solutions that meet the current and future needs of the university. This position contributes to the long-term vision of the university's Salesforce environment to maximize the platform's utility. This position is also responsible for change management, managing security classes and user access control. Furthermore, this position will create and maintain SOP and technical documentation for responsible procedures.

• Product Management: Collaborate with business and technical stakeholders to design, configure, and implement Salesforce. Stay informed on vendor product roadmaps and contribute to the overall strategy and day-to-day activities involved in administering Salesforce.

• Problem Solving: Work with campus leadership, business users, and technical stakeholders to solve business problems using the Salesforce platform.

• Process Automation: Work with campus stakeholders to create, maintain, and enhance automated business processes.

• Project Management: Plan and oversee Salesforce projects to ensure they are completed on time and within budget.

• Change Management: Manage changes to business processes, technology, and people within Salesforce.

• Security and Access Control: Customize the user experience and manage profiles, permissions, roles, and groups. Proactively set up processes to manage and protect customer and business data.

• Documentation: Create and document processes to ensure data in Salesforce is managed correctly.

• Professional Development: Stay up to date with new Salesforce technology and inspire the campus to do the same.

• Other Duties: Other duties as assigned.

This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy.

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

Contingent upon availability of funds

Minimum Education/Experience:

Bachelor's degree and 2 years of relevant experience or equivalent combination of education and experience.

License or Certification Required by Statute or Regulation:

NA

Preferred Experience, Skills, Training/Education:

• A 4-year technology related degree with an emphasis on Computer Science.

• Experience in administration and configuration of Salesforce; experience with Salesforce Education Cloud or Student Success Hub is preferred.

• Experience building, configuring, and automating technical solutions within the Salesforce platform.

• Strong understanding of Salesforce architecture, development, and its capabilities.

• Knowledge of Salesforce integration tools and techniques.

• Demonstrated success with multiple Salesforce Integration projects is preferred.

• Keen ability to quickly connect business requirements with the functional capabilities of the application.

• Experience creating, maintaining, and enhancing automated business processes within the Salesforce platform.

• Business analysis and functional experience, including requirements gathering and creating/ deploying solutions to end users.

• Ability to effectively communicate with a broad base of customers on a technical and non-technical level.

• Experience managing or leading enterprise-wide projects.

• Excellent customer service skills.

• Ability to work as an independent, productive, responsive, self-motivated member of a team in high pressure situations.

Special Instructions to Applicant:

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant:

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Job Close Date:

Open Until Filled: Yes

Initial Screening Begins: 10/11/2024

To apply, visit https://apptrkr.com/5684172

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.