Job Details

Job Title: Business IT Technician

Location: Greenville, NC
Job Type: In Office & Onsite / Full-Time
Expected Hours: 40 hours/week

About Us

CPU Managed IT Solutions is a growing MSP (Managed Services Provider) serving small to mid-sized businesses across Central to Coastal North Carolina. We support a wide range of industries including medical, legal, service, and industrial sectors. Our mission is to deliver professional, proactive, and personable IT services that help our clients succeed.

We`re growing quickly and looking to expand our team with a reliable and motivated technician who`s ready to develop their skills in a fast-paced, collaborative environment.

Summary

This Business IT Technician position offers the best of both worlds — working remotely to handle support tickets and providing onsite service to our valued clients when needed. The ideal candidate is a dependable, resourceful problem-solver who`s eager to grow in the IT field and can communicate clearly with both clients and internal teams.

Key Responsibilities

• Provide remote and onsite technical support to business clients
• Troubleshoot and resolve desktop, laptop, and peripheral issues (hardware/software)
• Install, configure, and support common business applications
• Perform Microsoft 365 user management and email troubleshooting
• Support printers and scanners, including IP configuration and network setup
• Assist with light network tasks related to routing, switching, and wireless
• Maintain clear, concise documentation in our ticketing system
• Communicate effectively and professionally with clients and team members

Minimum Qualifications

• 2+ years of professional experience in an IT support, help desk, field technician, or similar role
• Strong working knowledge of Windows operating systems and business-class hardware
• Experience supporting Microsoft 365 environments, including Exchange Online and user administration
• Familiarity with Active Directory, Windows domain environments, user permissions, and Group Policy
• Ability to independently troubleshoot and configure networked printers, scanners, and other peripherals
• Practical understanding of networking concepts, including IP addressing, DHCP, DNS, routers, switches, and wireless networks
• Strong troubleshooting, communication, documentation, and customer service skills
• Ability to prioritize multiple technical issues and work with limited supervision
• Valid driver`s license

Preferred Qualifications

• Experience working for an MSP or in a fast-paced service desk environment
• Experience with firewalls, especially SonicWall
• Familiarity with RMM, PSA, remote support, and IT documentation platforms
• Experience supporting Windows Server 2016, 2019, 2022 or 2025
• Experience with Active Directory, Group Policy, file permissions, and basic server administration
• Exposure to virtualization platforms such as Microsoft Hyper-V
• Familiarity with managed switches, wireless access points, VPNs, and network troubleshooting
• Industry certifications such as CompTIA A+, Network+, Server+, Microsoft AZ-900, or similar credentials

Why Join CPU?

• Clear opportunities for growth based on your skills and continued learning
• PTO, health insurance availability, Simple IRA with company matching
• Certification and training support
• A team environment that values fast response, accountability, and communication

Ready to grow your IT career while working hands-on with businesses that rely on your expertise?
Apply today and join CPU Managed IT Solutions — where we combine technical excellence with a service-first mindset.

Job Types: Full-time, Permanent

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Work Location: In person