Job Details

The Bowen Group is seeking a Customer Service Supervisor to lead a team of CSRs supporting the Veterans Experience Office's White House VA Hotline. This remote, full-time role requires coaching, escalation handling, and intake for the VA complaint program.

Qualifications include a high school diploma, 4 years in call centers with 1 year in supervision, U.S. citizenship with REAL ID, and reliable wired internet (25 Mbps down/10 Mbps up). Veterans' benefits knowledge preferred.