Job Details

Western Growers Health in Irvine, CA is seeking a Supervisor, Customer Service to oversee daily operations of the healthcare call center and support front-line staff.

You will monitor KPIs related to customer satisfaction and response times, coach CSRs and leads, and escalate issues for timely resolution while maintaining HIPAA compliance. Responsibilities include recruiting, onboarding, training, and developing SOPs, with a focus on process improvement in a fast-paced environment.