Job Details

Intake Coordinator, Behavioral HealthPathways to Life | Greenville, NC | Full-time | Competitive pay depending on experienceMonday-Friday, 8:30 AM-5:00 PM (occasional evening, weekend, or holiday coverage; see details below)Be the first friendly voice someone hears when they're ready to ask for helpFor many people, our intake process is their first contact with mental health or behavioral health care. As our Intake Coordinator, you'll guide clients and families from referral to first appointment, handling the scheduling, insurance, and paperwork so they can start services without unnecessary delays.If you like helping people and getting things done, this role is for you. You'll work side by side with clinicians, physicians, administrative staff, and families, and you'll see the impact of your work every day.About Pathways to LifePathways to Life is a local wellness organization rooted in the Greenville community. Since 2006, we've provided mental health, substance use, and community-based services to individuals and families across Eastern NC. Our whole-person approach is built on empathy, respect, and a genuine commitment to recovery and self-determination; for the people we serve, and for the staff who serve them.What Success Looks LikeClients move from referral to assessment without communication gapsInsurance and authorization issues are resolved quicklyProviders have what they need before each appointmentFamilies and referral sources get timely updates and clear answersDocumentation is accurate, complete, and on timeWhat You'll DoCoordinate intakes: Schedule and manage client intakes across multiple behavioral health servicesGuide clients and families: Explain intake paperwork, releases, and program information to clients and guardians in clear, welcoming languageHandle insurance and funding: Verify insurance eligibility, copays, and Medicaid/MCO enrollment, and submit IPRS funding requests for uninsured clientsKeep records accurate: Maintain authorizations and supporting documentation in our EMR, make sure intake paperwork meets required timelines, and support monthly audits and compliance reviewsTrack referrals: Monitor referral and intake activity using Access to Care reporting toolsKeep everyone informed: Update clinicians, physicians, families, and referral sources on intake statusSupport the front office: Help cover the front desk during lunch periods and as neededWhat We're Looking ForRequired:A bachelor's degree in a human services field (such as social work, psychology, sociology, counseling, public health, or a related area) plus 2 years of full-time experience with the population we serve, orA bachelor's degree in any other field plus 4 years of related full-time experiencePreferred (but not all required):Experience in behavioral health, mental health, or substance use servicesInsurance verification and prior authorizationsExperience with an EMRFamiliarity with Medicaid, MCO enrollment, or IPRS fundingExperience coordinating schedules across providers or departmentsBilingual English/SpanishSkills that matter:Juggling multiple deadlines without losing attention to detailExplaining things clearly and kindly to clients, families, and providersStaying organized through interruptions and urgent requestsWorking independently while keeping your team in the loopHandling sensitive information with discretion and professionalismDon't meet every preferred qualification? We encourage you to apply anyway. If your background is a good match for the core of this role, we'd like to hear from you.What We OfferCompetitive payHealth, dental, and vision insurancePaid time off and paid holidaysPaid training and ongoing professional development [name specifics: CEUs, tuition support, mentorship, structured first 90 days]A collaborative clinical and administrative teamWork EnvironmentThis is an on-site role in our Greenville, NC office, with frequent contact with clients, providers, and referral sources. Because we serve people seeking behavioral health care, you may occasionally meet someone in distress. You'll work alongside clinicians and receive training in de-escalation and crisis response to help you handle these moments with confidence. The role may involve lifting office materials up to 25 pounds.Before You StartComplete required company training within established timelinesComplete standard pre-employment screening, including background and registry checks, in accordance with North Carolina regulationsMaintain confidentiality in all verbal, written, and electronic communicationsPathways to Life is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.#J-18808-Ljbffr