Job Details

Lead daily Customer Care operations and drive SLA achievement.Oversee Team Leaders and frontline teams for provider, member, and pharmacy calls.Responsibilities: Hire, coach, and develop remote Customer Care Team Leaders and their teams.Analyze data and collaborate with Clinical Operations on escalations and prior authorizations.Qualifications: 5+ years call center experience with 3+ years in PBM or healthcare management.Proficient in Office 365 and Salesforce CRM, with strong coaching skills.Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We power benefits plans for millions of Americans using a secure Unified Claims Processing platform and AI-driven care delivery.#J-18808-Ljbffr