Job Details

Description

Job Title

Billing Specialist

Location

USA

Position Description

An Inbound Patient Account Services Specialist advocates for the patient and portrays "Putting People First" by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.

Roles Responsibilities

• Develop a deep understanding of Specialty processes and learn how customer service impacts a patient's journey from order to reimbursement for services.

• Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.

• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.

• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.

• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.

• Record, review, and take next steps to follow-up and resolve patient concerns.

• Gather and examine patient information to determine eligibility for payment plans.

• Meet call center metrics that include call volume and call quality.

• Use technology to effectively liaison with other departments across Specialty.

• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

Skills

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.

• Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.

• Effective written and verbal customer service skills.

• Ability to work independently and on a team.

• Ability to offer emotional support and empathy.

• Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am - 8:00pm EST (Monday - Friday).

• 1 year experience in healthcare billing, collections practices, and/or infusion services (preferred).

• 1 year experience in pharmacy billing and reimbursement (preferred).

Education

• Verifiable High-school diploma or GED required.