Job Details

Part-Time Evening Dispatcher (Remote)

Must reside in Florida or Alabama

Schedule: Part-Time | MondayFriday | 5:00 PM 10:00 PM CST

Join an Award-Winning Team

At Peaden Air Conditioning, Plumbing & Electrical, we're committed to delivering 5-star service by building a team of exceptional people.

Peaden has proudly served the Florida Panhandle for decades and has been recognized as a Best Place to Work and a Best of Bay winner. Our continued success is built on hiring great people, investing in training, and creating long-term careers-not just jobs.

The Opportunity

We're looking for an experienced Part-Time Evening Dispatcher to support our service operations during our busiest evening hours.

This position is ideal for someone who can confidently prioritize incoming service calls, make quick decisions, and ensure the right technician is dispatched to the right customer at the right time. You'll serve as a critical communication hub between our customers, technicians, and leadership team while helping deliver an outstanding customer experience.

Schedule

• Part-Time
• 5:00 PM 10:00 PM CST
• Evening Shift
• Remote position for residents of Florida or Alabama

What You'll Do

• Evaluate incoming service calls and prioritize them based on urgency.
• Dispatch the appropriate technician using ServiceTitan.
• Communicate accurate job details and updates to field technicians.
• Monitor technician progress and adjust schedules as needed.
• Keep customers informed of technician arrival times and service updates.
• Document and manage service calls within ServiceTitan.
• Coordinate communication between Customer Service Representatives, technicians, and management.
• Maintain accurate dispatch records and notes.
• Participate in ongoing training and continuous improvement initiatives.

What We're Looking For

Required Qualifications

• Must reside in Florida or Alabama.
• Minimum 2 years of hands-on ServiceTitan experience.
• Minimum 2 years of home service dispatching experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• High attention to detail.
• Ability to make sound decisions in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Strong computer and technology skills.

Equipment Provided

• Company-issued laptop.
• Company-issued headset.

Why Join Peaden?

We believe our employees are our greatest investment. When you join Peaden, you'll become part of a team that values professionalism, accountability, and continuous growth.

Benefits & Perks

• Competitive pay based on experience.
• Weekly pay.
• Medical, Dental & Vision Insurance.
• Company-paid Life Insurance.
• Company-paid Long-Term Disability Insurance.
• 401(k) with Company Match.
• Paid Time Off beginning your first day.
• Paid Holidays.
• Paid Parental Leave.
• Ongoing training and professional development.
• Supportive leadership and a collaborative team environment.

Who Succeeds in This Role?

The ideal candidate is someone who:

• Thrives in a fast-paced environment.
• Can confidently manage multiple priorities at once.
• Remains calm under pressure.
• Communicates professionally with customers and teammates.
• Takes ownership of their work.
• Enjoys solving problems and making quick, informed decisions.

Build Your Career with Peaden

This is more than a part-time dispatch position-it's an opportunity to be part of an award-winning team that values your experience and the impact you make every day.

If you're ready to bring your ServiceTitan expertise to a company that invests in its people, we encourage you to apply today.

Equal Employment Opportunity

Peaden provides equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.

Any conditional offer will be subject to background check, MVR, and drug screen. DFWP