Job Details

Position Overview

Join a championing Human Resources team that supports over 2,200 dedicated County employees across 29 departments serving our community. As a Human Resources Consultant in our Employee Relations Division, you'll play an essential role in prompting a positive, compliant, and supportive workplace. This position provides guidance on employee relations matters such as administering FMLA and unemployment processes, and supporting the development and enforcement of HR policies and procedures. If you're passionate about people, policy, and problem-solving, this role provides the perfect lend of collaboration, impact, and professional growth withing a progressive organization.

Examples of Duties

• Administer and oversee the Family and Medical Leave Act (FMLA) program, ensuring compliance with federal regulations and County policies
• Review FMLA requests and medical certifications to determine employee eligibility and approve qualifying leave
• Monitor FMLA leave usage, track key deadlines, and communicate leave status updates to employees and supervisors
• Maintain accurate and confidential employee medical and leave records in accordance with legal requirements and records retention guidelines
• Prepare reports and maintain documentation to support FMLA administration and Human Resources operations
• Partner with supervisors to implement and monitor Performance Improvement Plans (PIPs) that promote employee success and accountability
• Collaborate with supervisors on following progressive discipline, performance management, and corrective action procedures
• Track PIP milestones and timelines, ensuring timely follow-up and consistent application of performance management practices
• Review and track all unemployment claims to ensure accurate and timely processing
• Serve as a resource to employees and management by collaborating with Legal to identify recommendations and best practices for resolving performance-related concerns
• Promote a positive and compliant work environment by supporting employee relations initiatives and fostering effective communication between employees and leadership

Minimum Qualifications

Graduation from an accredited four-year college or university and two (2) years of experience in personnel administration in the assigned area, or generalist capacity; or an equivalent combination of education and experience. Management Preference: SPHR or PHR preferred Necessary additional requirements: Candidates identified as highly qualified will be contacted by Human Resources via email to complete required testing. A minimum score of 35 net words per minute on the keyboarding assessment is required for further consideration. Candidates who successfully meet this requirement will then proceed to complete four additional Employee Relations–related assessments which include Sentence Clarity, Reading Comprehension, Business Correspondence and Applying Policies. *Please make sure to check the email address provided on your application for correspondence in reference to your application. Some email servers may see correspondence as spam, so it is important to check your spam folder as well. All correspondence will also be viewable within your NeoGov inbox. When signed in, click on your name in the top right-hand corner and then inbox.

Knowledge, Skills and Abilities

• Knowledge of professional Human Resources principles, practices, and methodologies
• Knowledge of County personnel policies and procedures, as well as applicable federal, state, and local employment laws and regulations
• Knowledge of personnel administration principles, including employee relations, performance management, and policy interpretation
• Skill in planning, organizing, and prioritizing work to effectively manage multiple assignments and meet deadlines.
• Skill in gathering, analyzing, and interpreting information to develop reports, recommendations, and process improvements
• Ability to exercise sound judgment, make well-reasoned decisions, and consistently interpret and apply policies and procedures
• Ability to maintain strict confidentiality while handling sensitive personnel records, medical information, and employee matters
• Ability to establish and maintain effective working relationships with employees, supervisors, department directors, and other stakeholders
• Ability to communicate clearly and professionally, both orally and in writing, with diverse audiences
• Ability to maintain effective personnel programs and to provide data and program accomplishments
• Ability to develop, implement, and support effective Human Resources programs that promote organizational goals and employee success

Conditions of Employment: A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301. In accordance with Session Law 2025-16, candidates selected for positions involving work with children in any capacity will be required to undergo a fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI). Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer. Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environ