Job Details

Job TypeFull-timeAscendum MachineryAscendum Machinery, a leading Volvo Construction Equipment dealer, is offering an excellent opportunity for a Service Advisor. We are looking for a highly skilled and experienced person to fill this role.FLSA STATUSThe U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.EQUAL OPPORTUNITYAscendum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law. This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.ResponsibilitiesComplete clerical processes for maintaining Service Department Work in process; email, phone or fax work orders and estimates for purchase orders, complete/close warranty work orders, complete/close internal and customer orders.Assist in maintaining records of shipping & receiving reports for equipment & attachments.Maintain records of equipment inspections, including documentation and pictures.Assist in the development and maintenance of branch files including customer equipment sales, work orders, etc.Maintain internal and customer equipment PM service logs and monitor CareTrack for scheduling PM services as required.Assist with machine and attachment inventory account, with monthly monitoring and required periodic inspections.Assist in coordination for IT maintenance of PC's, phones, printers, copy machines and postal equipment.Other duties as may be assigned to meet company goals and objectives.RequirementsExperience and/or Education: High School Diploma and/or associates degree in a relevant fieldComputer Skills: The employee can use the equipment and software required to accomplish the responsibilities of this position. Knowledge of Microsoft products such as Word, Excel, and Outlook.Possess ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintain an approachable and friendly demeanor.Strong organizational skills and teamwork abilities.Customer orientation toward service and building relationships.Compatible to working branch hours and extended days as needed.Pay And BenefitsCompetitive wages with career progressionMedical, dental, and vision plans on the day of hireCompany-paid life insuranceCompany-paid accidental death and dismembermentCompany-paid short-term and long-term disabilitySupplemental life insurance, Accident Insurance, Critical Illness InsuranceFlexible spending account or health savings account401k retirement savings with a generous matchPaid time off and holidaysTool allowance, shoe allowance, and company-provided uniformsRelocation Assistance (depending on location)For more information about us, please view our website at www.ascendummachinery.com#J-18808-Ljbffr