Job Details

Scheduling Coordinator

Optum NM is seeking a Scheduling Coordinator to join our team. This position is remote in Albuquerque, NM, with flexibility to work remotely or within commutable distance to the office at 303 Roma Avenue NW, 5th floor, Albuquerque, NM 87102. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

The Scheduling Coordinator is responsible for scheduling and coordinating appointments, maximizing clinician schedules, verifying insurance and providing a positive patient experience. The coordinator answers incoming calls within appropriate timelines and meets productivity and quality standards set by the organization. The coordinator is responsible for reviewing provider schedules daily to ensure maximum capacity met. This position is required to effectively communicate with clinical teams, nurses, and clinicians to relay information to the appropriate clinic as needed. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment.

This position is full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00am - 4:30pm MST. It may be necessary, given the business need, to work occasional overtime.

We offer 4-6 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm PST, Monday - Friday. Training will be conducted onsite and will go remote after.

Primary Responsibilities:

• Accurately schedules and coordinates patient appointments for assigned clinics.
• The ability to work in a high call volume environment while meeting productivity and quality standards.
• Analyzing provider schedules to ensure maximum capacity is met.
• Obtains eligibility and benefit information in a timely manner: assigning FSC (Financial Class) benefits, and all other related activities i.e. transfers, demographic data changes in EPIC.
• Registering patients in EPIC including updating patient demographics, current insurance information, current primary care provider, emergency contacts, and all relevant fields.
• Use appropriate text templates in the electronic health record, sending encounters using the electronic health record, and ability to multitask between business office systems and the electronic health record.
• Performs other duties as assigned.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of related customer service experience in a call center, medical office/healthcare facility, healthcare insurance carrier, OR scheduling field
• Experience with computer systems and Microsoft Office (Microsoft Word, Outlook and Microsoft Excel)
• Knowledge of Medical Terminology
• Ability to work our normal business hours from 8:00 am - 4:30 pm MST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• 1+ years of healthcare experience to include scheduling experience and verification of eligibility and benefits

Telecommuting Requirements:

• Must reside with a 50-mile radius of our office located at 303 Roma Avenue NW, 5th floor, Albuquerque, NM 87102
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.