Job Details

Job Title: Order Fulfillment SpecialistSummary/ObjectiveThe Order Fulfillment Specialist is responsible for processing and coordinating customer orders accurately and efficiently. This role serves as a key liaison between customers, sales, operations, and product teams to ensure a smooth order experience, from entry to delivery.Required Education and ExperienceHigh school diploma or equivalent required; associate's or bachelor's degree preferred2+ years of experience in order entry, logistics, or administrative supportExperience with ERP or order management systemsAdditional Eligibility QualificationsStrong attention to detail and organizational skillsAbility to work effectively in a fast-paced environmentProficiency in Google Suite and/or Microsoft 365 and order management platformsExperience in B2B customer service is preferredEssential FunctionsAccurately enter and process customer orders into the companys CRM/ERP systemVerify product availability, pricing, and delivery timelines before confirming ordersCommunicate with vendors and internal departments to ensure order accuracy and fulfillmentCommunicate with customers on an as needed basisMonitor order status and proactively resolve any issues or delaysManage changes, cancellations, and returns in accordance with company policiesMaintain accurate order records and documentation for auditing and reporting purposesSupport customer service and sales with administrative and operational tasksCompetencyOrder Processing and AccuracyCommunication and CollaborationERP and CRM System ProficiencyTime Management and PrioritizationAttention to DetailProblem Solving and Issue ResolutionCustomer Service OrientationWork EnvironmentThis position operates in a professional office environment. It involves the regular use of computers, phones, and other standard office equipment.Physical DemandsProlonged periods of sitting and computer workOccasional lifting of boxes or materials (up to 25 lbs.)TravelNo travel required.AAP/EEO StatementElite Truck Boxes, LLC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.Other DutiesThis job description outlines the primary duties and responsibilities of the position. It is not intended to be all-inclusive. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.
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