Job Details

Work From Home Customer Service Coordinator - Specialty ServicingJob Openings Work From Home Customer Service Coordinator - Specialty ServicingAbout the job Work From Home Customer Service Coordinator - Specialty ServicingFull Job DescriptionLocations: TX - Houston, United States of America, Houston, TEXASWork From Home Customer Service Coordinator - Specialty ServicingMore Than Just a Bank, More Than Just a CareerYour Voice is our voice. Well champion you.The best people listen and then say, How can I help? Thats what we do at Arsenault. Its how we take care of our customers. Its how were changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldnt be. Our Customer Care team is supported and empowered to be the best people to people. And well have your back every step of the way. Thats life at Arsenault.More Than Just Training, More About YouAt Arsenault, its important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, youll find that successful associates at Arsenault will:Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace changeDemonstrate a strong customer focus rooted in empathyCommunicate effectively with peers, management and customersExercise good judgment and independent decision-making skillsDemonstrate exceptional listening, questioning, call control, and de-escalation techniquesBe proactive, have effective time management and organizational skillsDisplay dependability with a solid attendance recordMaintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)Compensation$20 per hourAn additional 5% applies to Las Vegas, NV and Wilmington DEMore Benefits, More Health, More Wealth, and More LifeArsenault believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.Flexible Schedule OptionsPaid Time OffWellbeing offerings such as backup childcare and Mental Wellness supportTuition ReimbursementPaid Training and Development offered quarterlyFlexible Spending AccountLife Insurance as well as DisabilityDisability Insurance401 K and Stock Purchase PlanBasic QualificationsHigh school diploma, GED or equivalent certificationAt least 1 year customer service experienceWork at Home Technology RequirementsA secure home office environment that is free from background noise and distractionsA reliable private internet connection that is not supplied by use cellular data (hot spot)Cable or fiber connections are preferredInternet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home,Sustained ability to maintain latency less than 250 ms in voice calls is requiredHard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet providerA private network is password protected where you have ownership or line of site to every device on the networkArsenault reserves the right to request proof of internet provider, speed and service package from the associateRequirements are subject to change, as new systems and technology is delivered. Arsenault reserves the right to modify internet service requirements with sixty (60) days notice.#J-18808-Ljbffr