Job Details

Overview At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!Responsibilities Provide best-in-class guest service: promptly greet guests; respond to questions and concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop.Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.Process guest purchases and returns accurately using the POS system, including handling cash, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate.Promote GameStop's guest benefits, such as new title reservations, trade-in, and Pro Rewards.Assist the Store Manager with setting guest service expectations for store associates and training on policies, procedures, practices, and guidelines.Observe associate performance and provide timely feedback; address unsatisfactory performance as directed.Provide recognition and feedback to all store associates, and document performance in the HR system in partnership with the Store Manager.In partnership with the Store Manager, ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention practices, safety, financial protocol, and ethics.Schedule store associates in accordance with guidelines; supervise staffing to maintain optimal guest service.Approve payroll, manage paid time off, and verify accurate compensation for time worked.Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in proper working order.Fulfill Omni-Channel orders and ship daily.Protect company assets through inventory control and loss prevention practices; inspect packages at closing or end of shift as appropriate; report concerns to the Store Manager.Support the store team in meeting sales, profit, and shrink goals; complete required administrative duties.Perform store inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor.Count, balance, and reconcile daily transactions in the POS system; manage closeout paperwork and deposits according to guidelines.Verify shipments for discrepancies and conduct inventories; communicate discrepancies to the Store Manager/District Manager.Process defectives/recalls and stock pulls accurately, labeling boxes and packing lists correctly.Maintain awareness of associate and guest safety; report injuries promptly per company guidelines.Assist in maintaining store records/files; keep manuals up to date.Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.Adhere to GameStop policies and procedures and all sections of the Associate Handbook and Code of Standards, Ethics & Conduct.Open and close procedures adherence.Qualifications Must provide proof of identity and eligibility to legally work in the United States.Must be at least 18 years old.High school diploma or equivalent required; associate's or bachelor's degree in business, marketing, merchandising, or a related field preferred.At least 6 months of retail management experience preferred.At least 2 years of retail sales, guest service, and/or management experience preferred.Video game knowledge preferred.Key Job Skills and Abilities Outgoing, welcoming personality with strong people skills.Provide genuine and individualized assistance to every guest.Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.Ability to work in a fast-paced environment and adapt to change.Work independently and as part of a team.Meet performance expectations including attendance, appearance, safety, and respectful workplace.Operate the POS system; basic mathematics and alphabetizing skills.Complete required paperwork properly and follow written or diagrammed instructions.Possess or acquire understanding of military ranks and insignia (applicable to stores on military bases).Compensation $10.75 - $14.75 per hourBenefits Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Bonus and other incentives may also be available.Employment type Full-timeSeniority level Mid-Senior levelIndustry RetailGameStop is an equal employment opportunity employer. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.Disclaimer: GameStop reserves the right to change job descriptions at any time based on business conditions/needs.Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position's purpose.#J-18808-Ljbffr