Job Details

Job Title: Customer Service Coordinator I

Location: Tarboro, NC 27786

Duration: 8-month contract

Hours of work/work schedule/flex-time:

• Monday through Friday, 8 hour/day between the hours of 9:30 am and 6:00pm

Day to Day Responsibilities:

• Handle incoming high order volume received via phone and email.

• Handle high volume of Case Management related to inquiries and orders in SalesForce.com

• Interact daily with internal/external contacts using multiple systems to ensure accurate information.

• Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.

• Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.

• Assist with complaints processed by the Complaint team. • Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. • Follow up with New Accounts team on necessary account set up changes.

• Responsible for ensuring 100% follow-up to customers internally and externally.

• Attend Product/Technical training as scheduled.

Required Education:

• High school graduate or equivalent.

Preferred Years and Area of Experience:

• 2+ years of cross functional commercial or customer service experience.

Required Skills:

• Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity.

• On time attendance.

• Excellent professional verbal and written communication skills

• Proficiency with Word, Excel, E-mail, Web.

• Can type at a 50-WPM average.

• Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.

• Ability to meet or exceed Department Metrics.

• Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.