Job Details

Position Number: 500636

Full Time or Part Time: Full Time

Anticipated Recruitment Range: $71,121 - $110,000

Position Type: Non-Faculty

Job Category: Non-Faculty Information Technology

Organizational Unit Overview

Eastern Area Health Education Center (Eastern AHEC) is a private, nonprofit educational organization affiliated with East Carolina University (ECU). The mission of Eastern AHEC, in accordance with the Statewide AHEC Program, is to provide and support educational activities and services with a focus onprimary care in rural communities and those with less access to resources to recruit, train, and retain the workforce needed to create a healthy North Carolina. Eastern AHEC functions in close collaboration with East Carolina University, and with the other NC University programs in Nursing, Allied Health, Public Health, Medicine, and Pharmacy, as well as other institutions of higher education. Eastern AHEC serves 23 counties in the eastern part of the state and is one of nine centers located in North Carolina. Governance is by a Board of Directors with representation from regional health care institutions, the community at large, and the community college system. Mental Health Education provides services to the five Area L counties as well as the 23 counties in our region. The administrative structure of Eastern AHEC consists of an Executive Director, a Chief Administrative Officer, a Director of Fiscal Services, a Director of Information & Technology Services (ITS), a Director of Communication, a Director of Educational Support Services, and six Division Directors which includes Quality Support Center, Public Health / ORPCE / and Student Services, Mental Health Education, Nursing and Allied Health Education (the approved provider unit), Continuing Medical Education / Dental / Pharmacy CE Education, Pharmacy Education and Library Services.

Job Duties

The Brody School of Medicine (BSOM) Eastern Area Health Education Center (Eastern AHEC) department at East Carolina University is seeking a (12-month, AT WILL) Director of Information Technology and Services, Eastern AHEC. The Director of Information Technology and Services, Eastern AHEC, is responsible for leading all technology operations for Eastern AHEC, including infrastructure, security, applications, and management of 4 technical staff. This role provides strategic and technical leadership, ensuring systems and services are reliable, secure, and aligned with organizational goals. The Director works closely with Eastern AHEC senior leadership across the organization and serves as the voice of IT for Eastern AHEC when interacting with the NC AHEC Program Office. Key responsibilities include Leadership, Planning, and Management; Application & Data Management; Solution Development & Support, and Infrastructure & Security.

Application & Data Management (approx 35%)

• Administer NC AHEC applications (CRM, LMS, registration, reporting).
• Ensure data integrity, quality assurance, and generate reports for internal and external stakeholders.
• Create and implement systems and processes to manage data transfer between disparate systems.
• Support application enhancements and provide staff training.

Solution Development & Support (approx 35%)

• Design and maintain web-based applications and databases.
• Collaborate with stakeholders to develop technology solutions to business challenges.
• Provide technical guidance and end-user support.

Leadership, Planning, and Management (approx 20%)

• Direct IT strategy, planning, and budgeting for all aspects of Eastern AHEC.
• Serve as the primary liaison for NC AHEC technology initiatives and statewide systems.
• Lead IT projects from planning through implementation.
• Coordinate resources, timelines, and vendor relationships.
• Manage the IT staff of four.

Infrastructure & Security Oversight (approx 10%)

• Oversee and ensure stable and secure personal computing environments for a staff of 50.
• Oversee technical management of classroom spaces, including audio-visual support.
• Oversee and ensure stable and secure network environments – servers, networks, virtualization, and core systems.
• Oversee and ensure appropriate security controls, backups, disaster recovery, and end-user training around security issues.

Contingent upon the availability of funds

Minimum Education/Experience

Bachelor's degree and 4 years of relevant experience or equivalent combination of education and experience.

License Or Certification Required By Statute Or Regulation

N/A

Preferred Experience, Skills, Training/Education

• Master's degree in IT or related field.
• In-depth experience with SQL Server, MySQL databases, proprietary web apps in ColdFusion, and PowerShell for automation.
• Fluency in using SQL to extract and transform data.
• Certification in project management or a related IT field.
• At least 2 years of experience in IT operations.
• Prior experience leading and managing IT projects and personnel.
• Strong communication skills with technical and non-technical audiences.

Applicants must be currently authorized to work in the United States on a full-time basis.