Job Details

SMR Promotions is a leading promotional products company dedicated to helping businesses enhance their brand visibility through customized merchandise. Our extensive product range includes branded apparel, corporate gifts, trade show giveaways, and various marketing materials designed to boost client engagement and recognition. Operating as a distributor, we collaborate with trusted suppliers to source high-quality products, then apply custom branding such as logos and unique designs tailored to client specifications. Our skilled team manages the entire order lifecycle, from product selection and artwork coordination to production and timely delivery, maintaining a strong focus on accuracy, attention to detail, and exceptional customer service. As an Administrative Assistant at SMR Promotions, you will play a crucial role in supporting these operations by managing administrative tasks that ensure smooth workflow and effective communication within the company. This position is ideal for a highly organized and detail-oriented individual who thrives in a dynamic marketing and advertising environment and is passionate about contributing to clients' success through practical and innovative promotional solutions.

Responsibilities

• Manage daily administrative tasks including scheduling, correspondence, and document management to support the sales and operations teams.
• Coordinate communication between clients, suppliers, and internal departments to facilitate order processing and fulfillment.
• Assist with order entry, tracking, and status updates to ensure timely and accurate delivery of promotional products.
• Maintain and organize physical and electronic files related to client information, artwork approvals, and supplier contracts.
• Prepare and distribute reports, presentations, and promotional materials as required by management and sales teams.
• Support artwork coordination by liaising with design and production teams to ensure client specifications are met.
• Handle customer inquiries professionally and promptly, providing excellent customer service and resolving issues as needed.
• Assist in inventory management and ordering office supplies to ensure smooth office operations.

Requirements

• Proven experience as an administrative assistant or in a similar administrative role, preferably within marketing or promotional products industry.
• Excellent organizational and multitasking abilities with strong attention to detail.
• Outstanding communication skills, both verbal and written, to effectively interact with clients, suppliers, and internal teams.
• Proficiency in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM or order management systems.
• Ability to manage and prioritize multiple tasks in a fast-paced, deadline-driven environment.
• Strong problem-solving skills and a proactive approach to managing work and resolving issues.
• High degree of professionalism, reliability, and discretion when handling confidential information.
• Team-oriented mindset with the ability to work independently and collaboratively within a dynamic marketing and advertising environment.