Job Details

Your Impact at Lowe's

As a Customer Service Representative, you will use your outstanding customer service abilities and genuine concern for people to create a welcoming shopping environment at Lowe's. This role is perfect for individuals eager to connect with customers and help them tackle their home improvement projects.

How We Support You

Whether you are looking for part-time employment or a long-term career opportunity, Lowe's is dedicated to fostering your professional development. Enjoy competitive pay, flexible scheduling, and a variety of benefits, including:

• Top-tier health insurance options to support your well-being.
• A tuition assistance program to further your education.
• A company-matching 401(k) and optional Employee Stock Purchase Program to secure your financial future.
• A 10% Associate Discount to save on your purchases.
• Opportunities to gain hands-on skills through our Track to the Trades program.

For more details regarding our benefits and eligibility, please visit our website.

Your Day at Lowe's

In your role as a Customer Service Representative, you will greet customers, assist them in finding products and services for their home improvement needs, and ensure they have a pleasant shopping experience. Daily tasks will involve listening to customers, responding to inquiries, assisting with merchandise handling, and keeping product displays organized.

Your responsibilities may vary by department, which can include Appliances, Cabinets, Flooring, Live Nursery, and more.

Key Responsibilities

• Welcome customers and provide friendly, professional service.
• Guide customers in locating and handling merchandise.
• Restock shelves to maintain adequate inventory.
• Accurately process orders and deliveries.
• Cross-train in different store areas to improve customer service.
• Prepare merchandise based on customer requirements, such as mixing paint or cutting lumber.
• Assist customers throughout their shopping or checkout experience.
• Perform other assigned tasks as needed.

Minimum Qualifications

• At least 6 months of experience using a computer for data entry and retrieval.
• A minimum of 6 months of experience with retail technology, like smartphones and tablets.
• Basic proficiency in reading, writing, and math.
• Ability to handle various physical tasks, including standing for extended periods.
• Capable of lifting 25 lbs. without assistance or more with help as necessary.

Preferred Qualifications

• 6 months of experience in retail and/or customer service.
• Fluency in a second language is advantageous.
• Certification in a trade relevant to your department (e.g., plumbing or electrical) is a plus.

Lowe's welcomes bilingual, military, and veteran applicants to become part of our team.

Travel Requirements

This position usually does not involve travel, although occasional travel for training or meetings may be required.

Working Conditions

Working conditions may expose you to a variety of environmental factors, such as outdoor elements. You may encounter extreme temperatures, humidity, and noise. Lifting guidelines must be adhered to for safety, utilizing powered equipment when necessary.

About Lowe's

Lowe's Companies, Inc. is a FORTUNE® 100 company dedicated to home improvement. Welcoming approximately 16 million customers weekly, we employ about 300,000 associates across our locations. We are committed to supporting our communities through skilled labor development, affordable housing initiatives, and disaster relief efforts. For more information, please visit our website.

Lowe's is an equal opportunity employer and administers all employment practices without discrimination based on any protected category.