Job Details

Job Description

Position Summary

The Manager, Ambulatory Capacity Management is a subject matter expert for Epic provider and resource templates by providing ongoing analysis of utilization and template design for ECU Health Physician practices.

The primary focus of the Manager, Ambulatory Capacity Management is to maintain optimal provider templates, consult with the Director, Ambulatory Patient Access Services, clinic and physician leaders, Information Services teams, and oversee the Central Template Office.

The Manager, Ambulatory Capacity Management will analyze demand and capacity data to create actionable recommendations for improvement and consult with internal stakeholders to create and maintain Epic decision trees.

Minimum Requirements

Bachelor's Degree or higher in Business Administration, Health Care Management, Public Health Administration, Health Information Management or related.

Three to five years of direct experience with Epic scheduling workflows, including provider template creation/build.

Two years in a healthcare supervisory role overseeing staff.

Demonstrated ability to manage, teach, make independent decisions and assume responsibility.

Strong interpersonal communication skills, verbal and written.

Ability to communicate and work effectively with all levels of staff.

Working knowledge and experience with PC-based applications, i.e. Word, Excel, PowerPoint, Outlook.

Ability to foster collaboration between multiple parties.

Ability to plan, organize and effectively present ideas and concepts to groups.

Ability to think conceptually and apply concepts in a practical application.

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Other Information

Candidate should have experience with Epic eHR provider template building, including decision tree creation and implementation

Hybrid Schedule

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children's Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.