Job Details

Join CarMax, where your career can thrive!

About This Role

As a Customer Experience Specialist, you will play a vital role in providing an exceptional journey for our customers at CarMax. You'll serve as a supportive guide throughout the buying and selling process, ensuring simplicity and transparency remain at the heart of every customer interaction. Your effective communication and partnership across teams will guarantee a positive experience for every customer.

Key Responsibilities

• Deliver outstanding customer service by assisting customers through the entire process, from sales and appraisals to test drives and financing applications.
• Conduct thorough vehicle condition assessments and communicate findings to buyers for accurate customer appraisals.
• Manage the check-in of vehicles shipped to CarMax, performing daily scanning and reconciliation of vehicle inventory.
• Carry out cosmetic inspections to ensure all vehicles meet CarMax's Quality Standards.
• Handle various administrative tasks, such as printing reports, managing transaction paperwork, and contacting finance companies regarding customer contracts.
• Create service appointments and verify the accuracy of repair order invoices for retail service work performed.

Why Choose This Role?

This is a dynamic, high-energy environment where teamwork is essential to meet goals and manage a range of customer interactions. This role requires building rapport quickly and understanding customer needs while managing multiple tasks efficiently. Opportunities for professional growth, including mentorship and leadership roles, are plentiful for those aspiring to advance their careers.

Qualifications and Requirements

• Exceptional communication skills.
• Confidence in yourself, the product, and CarMax.
• Strong ability to build and maintain customer relationships.
• Team-oriented behaviors including integrity, respect, and inclusion.
• Balanced decision-making that considers both customer and business needs.
• Deep commitment to understanding and addressing customer needs.
• Ability to find solutions that satisfy both the customer and the business.
• Detail-oriented and efficient in a fast-paced environment.
• Capable of lifting objects up to 25 lbs.

Education and Experience

• High School Diploma or equivalent required.
• Prior sales and customer service experience, preferably in retail.
• Valid Driver's License is necessary.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is preferred.

About CarMax

CarMax has revolutionized the auto industry with our honest, transparent, and customer-focused approach. As the nation's largest retailer of used cars, we have over 200 locations across the country. Our diverse team of more than 25,000 associates collaborates to create extraordinary experiences for customers while fostering individual career growth and community involvement. We are proud to be recognized as one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer. We value diversity and encourage all qualified candidates to apply, without regard for race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Location: 601 Whitley Drive, Winterville, North Carolina, 28590

Upon request, CarMax will consider reasonable accommodations to complete the job application process.