Job Details

Customer Service Representative I

Perform a variety of customer services such as: opening new customer accounts, selling retail bank products and services, reconciling accounts, servicing existing accounts and providing information about bank services and help resolve account-related problems to meet customer needs.

Specific job functions (duties/responsibilities):

• Perform all duties associated with opening, maintaining and closing bank retail accounts per bank policy guidelines.
• Actively sell and cross-sell bank products and services in a professional manner. Display enthusiasm for bank products and services. Maintain up-to-date knowledge of all bank products and services. Identify customer needs and encourage use of bank products and services.
• Assist customers with information requests or problem resolution in a timely, professional manner.
• Communicate effectively with customers and potential customers as well as with internal bank contacts.
• Insure compliance with all legal and regulatory mandates as well as all bank policies and procedures.
• As required, may function as a backup teller and/or backup loan officer assistant.
• Prepare miscellaneous control reports related to customer service role or branch operations.
• Perform other duties as assigned.

Job requirements:

Knowledge/skills/abilities required:

• Knowledge of community bank retail services and all such southern bank services.
• Knowledge of legal and regulatory requirements for bank transactions and depository accounts activities.
• Ability to identify customer needs and sell bank services.
• Excellent customer service skills including ability to handle difficult customer situations while remaining calm.
• Ability to pay attention to detail and concentrate in spite of distractions.
• Ability to make sound decisions and use good judgment based on bank policy and procedure guidelines.
• Effective oral and written communication skills.
• Maintain a professional appearance and work area.

Education/experience requirements:

• High school diploma or general education degree (GED) or equivalent.
• Previous community banking experience with new accounts preferred.
• One to two years of previous experience in customer contact or sales roles preferred.
• Capable user of standard office equipment/software applications.
• Cash handling experience preferred.