Job Details

Join Numotion, the nation's leading provider of Complex Rehabilitation Technology, helping countless individuals with mobility challenges. Our mission is to enhance lives with tailored mobility products and services, and we believe that a diverse workforce fosters innovation and inclusion.

JOB PURPOSE:

As a key member of our team, you will manage equipment requests, verify reimbursement eligibility, and ensure timely service delivery, all while facilitating order processing with efficiency.

KEY RESPONSIBILITIES:

• Assist customers with new equipment requests, ensuring accurate data entry and order progression.
• Verify insurance and funding eligibility, communicate financial responsibilities to customers, and gather necessary medical documentation.
• Accurately enter orders into our processing system, following all intake procedures.
• Respond promptly to customer inquiries and complaints, collaborating with team members to enhance overall satisfaction.
• Take ownership of customer concerns, working to resolve issues directly and effectively.
• Coordinate evaluations and adjustments by scheduling ATPs and seating technicians.
• Meet established productivity and performance metrics.
• Participate in department initiatives aimed at continuous improvement.
• Perform duties with integrity, adhering to Numotion's policies and federal regulations.
• Deliver excellent customer service and prioritize customer satisfaction in every interaction.

The responsibilities above are a general representation and may be adjusted as per organizational needs.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• High school diploma or GED.
• Minimum one year of customer service experience.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

• Strong verbal and written communication skills.
• Excellent listening, organization, and prioritization abilities.
• Ability to thrive in a fast-paced work environment.
• Quick critical thinking and decision-making skills.
• Dedicated to providing exceptional customer service.
• Familiarity with order processing and complex rehabilitation equipment.
• Previous experience in the durable medical equipment industry is a plus.
• Exceptional interpersonal and problem-solving capabilities.
• Proficient in MS Word, Excel, PowerPoint, and Outlook.

PHYSICAL WORK REQUIREMENTS:

• Frequent use of hands and wrists related to computer tasks.
• Prolonged periods of desk work and computer use.
• Occasional manual movement and reaching tasks.
• Effective communication abilities.
• Willingness to work overtime as needed.

At Numotion, we offer a competitive compensation package, including medical, dental, and vision insurance, along with short-term and long-term disability options, a 401k plan, and life insurance. We also uphold equal opportunity employment, reflecting the diverse communities we serve and ensuring a discrimination-free workplace. Note that Numotion is a drug-free environment, and candidates must pass a drug test prior to employment.