Job Details

*Job Description*
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
**Customer Care Specialist (Sales Focused - Inbound)**
**Remote | Full-Time | $17.31/hour**
*Are you passionate about technology and helping people find the right solutions? Join our remote team at VXI as a *Customer Care Specialist*, where you'll represent a leading global brand known for its innovation and user-friendly tech products.*
** About the Client**
*You'll be supporting a globally recognized technology company celebrated for its sleek product design, intuitive software, and customer-first philosophy. Their strong reputation and loyal customer base are built on delivering exceptional service and seamless experiences.*
** What You'll Do**
*As a *Customer Care Specialist*, you'll be the first point of contact for customers shopping online or reaching out to retail support. Your role is a blend of service and sales-focused on guiding customers through their buying journey, answering product-related questions, resolving concerns, and upselling solutions that enhance their experience.*
**Your key responsibilities:**
* *Handle 30-40 inbound calls per day with professionalism and enthusiasm*
* *Provide personalized product recommendations and complete transactions*
* *Resolve customer inquiries efficiently while delivering exceptional service*
* *Translate technical information into simple, customer-friendly language*
* *Actively listen to identify needs and tailor solutions accordingly*
* *Adapt to a fast-paced sales environment and evolving technology offerings*
* *Maintain high energy and empathy in every interaction*
** What We're Looking For**
*We're looking for driven individuals with a passion for tech, a customer-first mindset, and a talent for communication.*
**Qualifications:**
* *Minimum 2 years in a customer-facing sales or service role*
* *Bachelor's degree preferred, or equivalent work experience*
* *Excellent verbal and written communication skills*
* *Strong interpersonal skills and emotional intelligence*
* *Ability to work independently and make confident decisions*
* *Proficient in using digital devices (Mac, iOS, etc.)*
* *Basic troubleshooting experience for common tech issues*
* *Typing speed of at least 42 WPM with 95%+ accuracy*
* *Digital media experience (music, photography, video) is a plus*
* *Comfortable working in a dynamic, sometimes ambiguous environment*
* *Flexible availability, including evenings, weekends, and holidays*
* *Available to work shifts between 7:00 AM - 11:00 PM Central Time*
** What You'll Get**
* **$17.31/hour pay**
* **Full-time, 40-hour work week**
* **100% paid training**
* *Medical, dental, vision & life insurance options available*
* **Referral bonus*: Earn $20 on every paycheck per active referral-no cap!*
* **Exclusive phone plan*: $25/month for unlimited talk, text, and data (up to 5 lines)*
* *Career advancement and skill development opportunities*
* **Remote work benefits*: Save time, money, and energy from home*
** Remote Work Requirements**
* **Private Workspace:* A quiet, dedicated workspace with no distractions.*
* **Ergonomics:* A comfortable desk setup with all necessary equipment.*
* **Internet:* A reliable internet connection with a minimum of* 20 Mbps* download and *10 Mbps* upload speed.*
* **Ethernet Connection*: Must be hardwired; Wi-Fi is not acceptable.*
** Let's Do Great Work Together**
*If you're ready to combine your love of tech with your passion for helping people, we want to hear from you. Apply now and become a part of something exceptional.*
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!