Job Details

divh2Customer Service Representative/h2pSharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform including benefits navigation, care management, home care resources, health information management, and more Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale./ppStart Date: Monday March, 2nd 2026/ppSchedule: Monday Friday, must be open to any 8-hour shift between the hours of 7am 9pm CST. This role requires one Saturday shift every 4-6 weeks. Exact shift will be assigned after training./ppPay: $15.50/hour/ppThe Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly routine, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services./ppEssential Job Functions:/pulliIdentify, evaluate and prioritize caller needs, questions and concerns./liliFormulate plans of resolution and respond appropriately and efficiently./liliMaintain and restore customer satisfaction and partner with other teams as needed./liliPerform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol./liliProactively educate caller on program benefits./liliMeet or exceed established call center metrics, attendance standards and quality levels./liliUse computer tools to accurately process and document information./liliDevelop rapport with callers and appropriately adjust communication style./liliProvide accurate information about Sharecare programs and services./liliEscalate issues internally and follow up on escalated issues./li/ulpQualifications:/pulliHigh School Diploma/liliPrior experience in a customer service related field preferred./liliGreat communication skills/liliMust be able to multi-task/liliGeneral working knowledge of Microsoft Word Outlook/liliComputer keyboard proficiency and internet navigation skills required/liliHave the ability to work effectively with others in a team environment/liliAbility to thrive in a fast-growing always changing environment/li/ulpSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesnt discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non-merit factor./p/div