Job Details

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary:

Under general supervision, receives and logs various essential rehabilitation program documents. Reviews documents or completeness and accuracy; reviews to ensure the document agree with verbal attestations by the borrower by comparing to schedules and other information stored in the collections system; follows up with staff and borrowers as appropriate to resolve discrepancies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives and logs rehabilitation documents
• Reviews documents for completeness and accuracy
• Reviews FRED schedules and financial statements to ensure they match documents
• Inputs information on various screens and fields to reflect results of review
• Updates notes in FRED and EPIC as necessary
• Follows up with staff and borrowers as appropriate to resolve discrepancies
• Complies with all ECMC Group Policies
• Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• High School or GED
• 3+ years of experience working in a call center or high volume operations environment
  
  

KNOWLEDGE, SKILLS and ABILITIES

• Basic computer skills
• Basic math skills
• Strong data entry skills
• Effective written and verbal communication skills with the ability to clearly and effectively convey information to individuals or groups.
• Proficient knowledge and skills working in a computer based office suite environment; Microsoft Windows or Mac Office
• Ability to work with high volumes efficiently and accurately
• Demonstrated data entry and typing skills
• Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards
• Ability to consistently carry out job responsibilities
• Strong customer service and telephone communications skills preferred
• Basic analytical and problem solving skills preferred

SUPERVISION/CONTACTS:

• Reports to (title only) - Manager, Default Resolution, Manager Collections
• Direct Reports (titles reporting to this position) - Not Applicable

WORK ENVIRONMENT

Office: Work is normally performed in a typical interior/office environment that requires normal safety precautions (such as in typical office or administrative work).

PHYSICAL DEMANDS

Sedentary work: Job involves sitting most of the time; walking, lifting, bending, standing etc. may be minimally required.

TRAVEL

Rarely if at all - less 10% of the time.

ADDITIONAL PERTINENT INFORMATION:

The hourly pay range for this position is $19.00 - $22.00. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.

• Required to work normal hours to successfully perform the job responsibilities
• May have to work overtime when needed
• High volume document processing and significant data entry activities
• Frequently subjected to interruptions, multiple calls and inquiries
• The noise level in the work environment is usually quiet to moderate

ECMC Group also provides a comprehensive benefits package:

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.