Job Details
Intake Specialist
2026-01-26 City of Greensboro, NC all cities,AK
Description:
The Intake Specialist serves as the first point of contact for all Fair Housing inquiries and Landlord-Tenant Dispute Program requests. This role supports Greensboro's designation as a HUD Fair Housing Assistance Program (FHAP) and plays a vital role in ensuring compliance, accuracy, and timely communication throughout the intake and investigation process. Must have excellent written and verbal communication skills, ability to maintain accurate records and manage database entries, and ability to work calmly and empathetically with individuals in distress.
Key responsibilities include:
This role offers strong professional growth opportunities within the Human Rights and Housing ecosystem, including pathways such as:
Women, Minorities, and Veterans Are Encouraged to Apply!
This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act.
Qualifications
What You BringMinimum Qualifications
Ready to Lead?
If you are passionate about equity, fair housing, and serving residents with professionalism and care, we invite you to apply and become a vital part of Greensboro's commitment to justice and inclusive communities.
01
What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.All Education/Degrees must also be reflected in the Education section of your employment application.
02
How many years of Fair Housing experience do you possess?**Experience must also be reflected in the Work History/ Employment section of your employment application.**
03
"Clearly" describe (Company Name, Job Duties, etc.) your Fair Housing experience. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
04
Do you have experience with Microsoft Office i.e. Word, Excel, PowerPoint etc?
05
Do you have a Valid Driver's License?
06
Do you have 1-3+ years of experience with CRM systems such as Salesforce or HUD Enforcement Management System?**Experience must also be reflected in the Work History/ Employment section of your employment application.**
07
"Clearly" describe (Company Name, Job Duties, etc.) your experience with CRM systems such as Salesforce or HUD Enforcement Management System. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
08
Do you have experience with conflict resolution, mediation, or de-escalation-focused customer service?**Experience must also be reflected in the Work History/ Employment section of your employment application.**
09
"Clearly" describe (Company Name, Job Duties, etc.) your experience with conflict resolution, mediation, or de-escalation-focused customer service. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
10
Do you have experience using DocuSign, Acrobat Sign, or other eSignature platforms?**Experience must also be reflected in the Work History/ Employment section of your employment application.**
11
"Clearly" describe (Company Name, Job Duties, etc.) your experience using DocuSign, Acrobat Sign, or other eSignature platforms. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
12
Do you have experience with USPS certified mailings?**Experience must also be reflected in the Work History/ Employment section of your employment application.**
13
"Clearly" describe (Company Name, Job Duties, etc.) your experience with USPS certified mailings. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
14
I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.
Required Question
Salary: $43,755.00 - $78,299.00 Annually
Location : Greensboro, NC
Job Type: Active Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 05197
Department: Human Rights
Opening Date: 01/12/2026
Closing Date: 1/26/2026 11:59 PM Eastern
Description
Open the Door to Equity and Fair Housing - Serve the Community as an Intake Specialist!
Compensation and Benefits:
Estimated Hiring Salary Range: $43,755 - $57,573 Full Salary Range: $43,755 - $78,299
Benefits:
We offer an outstanding benefits package that supports your well-being.
Learn more
WorkSchedule: Enjoy a consistent Monday-Friday schedule (8:00 a.m. - 5:00 p.m.) with a flexible/hybrid work option, supporting balance while delivering meaningful community service. (Some evening or weekend work may be required based on program or community needs.)
The City of Greensboro's Human Rights Department is seeking a compassionate, detail-oriented professional to serve as an Intake Specialist. This role is critical to advancing fair housing, ensuring access to justice, and supporting residents navigating housing discrimination concerns or landlord-tenant disputes. As the first point of contact, you will help ensure residents are heard, supported, and guided with care and accuracy.
Why You'll Love Working With Us
- Make a direct impact on fair housing and civil rights
- Serve residents during pivotal moments with empathy and professionalism
- Work in a mission-driven, community-centered environment
- Collaborate with internal teams, HUD partners, and community stakeholders
- Gain valuable experience in federal compliance, mediation, and data-driven reporting
- Opportunities for professional growth and career advancement
The Intake Specialist serves as the first point of contact for all Fair Housing inquiries and Landlord-Tenant Dispute Program requests. This role supports Greensboro's designation as a HUD Fair Housing Assistance Program (FHAP) and plays a vital role in ensuring compliance, accuracy, and timely communication throughout the intake and investigation process. Must have excellent written and verbal communication skills, ability to maintain accurate records and manage database entries, and ability to work calmly and empathetically with individuals in distress.
Key responsibilities include:
- Conducting intake, fact-finding, and jurisdiction verification for fair housing inquiries
- Following federal HUD intake guidelines to determine investigative eligibility
- Preparing documentation, signature packets, and certified mailings
- Maintaining and analyzing inquiry data for HUD reporting and annual reports
- Entering and tracking cases within a CRM system from intake through investigation
- Supporting the Landlord-Tenant Dispute Program, including mediation support and documentation
- Assisting volunteer mediators and identifying additional housing resources
- Collaborating closely with investigative staff and reporting to the Chief Investigative Officer
This role offers strong professional growth opportunities within the Human Rights and Housing ecosystem, including pathways such as:
- Fair Housing Investigator
- Senior Intake or Program Specialist
- Compliance or Policy Analyst
- Civil Rights or Housing Program Coordinator
- Supervisory or Program Management Roles
Women, Minorities, and Veterans Are Encouraged to Apply!
This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act.
Qualifications
What You BringMinimum Qualifications
- Associate's Degree with 1-3 years of Fair Housing experience
- "OR" an equivalency of a High School Diploma/GED with 5 or more years of Fair Housing experience
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Valid Driver's License
- 1-3+ years of experience with CRM systems such as Salesforce or HUD Enforcement Management System
- Experience with conflict resolution, mediation, or de-escalation-focused customer service
- Experience using DocuSign, Acrobat Sign, or other eSignature platforms
- Experience with USPS certified mailings
Ready to Lead?
If you are passionate about equity, fair housing, and serving residents with professionalism and care, we invite you to apply and become a vital part of Greensboro's commitment to justice and inclusive communities.
01
What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.All Education/Degrees must also be reflected in the Education section of your employment application.
- Not Applicable
- Some High School Education
- High School Diploma / GED
- Some College
- Associates Degree
- Bachelors Degree
- Masters Degree
- Doctorate
- Juris Doctorate
02
How many years of Fair Housing experience do you possess?**Experience must also be reflected in the Work History/ Employment section of your employment application.**
- No experience
- Less than 1 year experience
- 1 year experience, but less than 3 years experience
- 3 years experience, but less than 5 years experience
- 5 years experience, but less than 7 years experience
- 7 years experience, but less than 10 years experience
- 10 or more years experience
03
"Clearly" describe (Company Name, Job Duties, etc.) your Fair Housing experience. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
04
Do you have experience with Microsoft Office i.e. Word, Excel, PowerPoint etc?
- Yes
- No
05
Do you have a Valid Driver's License?
- Yes
- No
06
Do you have 1-3+ years of experience with CRM systems such as Salesforce or HUD Enforcement Management System?**Experience must also be reflected in the Work History/ Employment section of your employment application.**
- Yes
- No
07
"Clearly" describe (Company Name, Job Duties, etc.) your experience with CRM systems such as Salesforce or HUD Enforcement Management System. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
08
Do you have experience with conflict resolution, mediation, or de-escalation-focused customer service?**Experience must also be reflected in the Work History/ Employment section of your employment application.**
- Yes
- No
09
"Clearly" describe (Company Name, Job Duties, etc.) your experience with conflict resolution, mediation, or de-escalation-focused customer service. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
10
Do you have experience using DocuSign, Acrobat Sign, or other eSignature platforms?**Experience must also be reflected in the Work History/ Employment section of your employment application.**
- Yes
- No
11
"Clearly" describe (Company Name, Job Duties, etc.) your experience using DocuSign, Acrobat Sign, or other eSignature platforms. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
12
Do you have experience with USPS certified mailings?**Experience must also be reflected in the Work History/ Employment section of your employment application.**
- Yes
- No
13
"Clearly" describe (Company Name, Job Duties, etc.) your experience with USPS certified mailings. • If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
14
I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.
- I Understand
Required Question