Job Details

Employer Industry: Customer Experience Consulting

Why consider this job opportunity:

• Salary up to $210,000
• Eligible to participate in a sales incentive program
• Comprehensive benefits package including medical, dental, and vision coverage
• Opportunities for paid time off (PTO) and wellness time off
• Collaborative work environment with a focus on diversity and inclusion
• Chance to lead and innovate in the customer experience landscape

What to Expect (Job Responsibilities):

• Lead a specialized client portfolio across retail clients, ensuring alignment with their business needs
• Manage the full P&L responsibility for the client portfolio and exceed annual financial goals
• Develop short and long-term business strategies in collaboration with various teams
• Review and enhance existing client relationships to ensure retention and growth
• Collaborate with other client portfolio leaders to share best practices and identify business opportunities

What is Required (Qualifications):

• 15+ years of business leadership experience in the customer experience industry
• In-depth knowledge of customer experience with enterprise-level retail clients
• Proven ability to influence and manage within matrix organizations
• Strong understanding of the sales process and contact center operations
• Experience serving large, complex Fortune 500 clients in fast-paced environments

How to Stand Out (Preferred Qualifications):

• Demonstrated success in problem-solving and team galvanization
• Ability to combine vision, strategy, and tactics for organizational growth

#CustomerExperience #LeadershipRole #RemoteWork #DiversityAndInclusion #CareerGrowth

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