Job Details

PS Customer Service Representative - Remote Bilingual Required

Join Conifer Health Solutions as a Customer Service Representative supporting physician billing for multiple clients. This remote position requires bilingual proficiency.

Job Summary

The role supports the Customer Service Call Center by handling patient billing inquiries, ensuring high-quality customer service and patient satisfaction while maintaining HIPAA compliance.

Essential Duties and Responsibilities

• Handle a high volume of calls, ensuring customer satisfaction and product knowledge.
• Triage issues not resolved during the conversation and follow up with patients or guarantors.
• Complete additional customer service duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Preferred: 1+ year of medical customer service or call center experience.
• Proficiency with Microsoft Outlook, Excel, and Word required.
• Experience with medical billing systems (GE Centricity or EPIC) a plus.

Required Certifications/Licensure

N/A

Physical Demands

• Work seated, use a computer, and answer telephone.
• Ability to travel and walk within hospital-based departments.

Work Environment

• Office work environment.
• Hospital work environment.

Travel

No travel required.

Compensation and Benefits

• Pay: $14.50 - $21.80 per hour, dependent on location, qualifications, and experience.
• Potential signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) minimum 12 days per year, accrue at a rate of 1.84 hours per 40 hours worked.
• 401(k) with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee assistance and discount programs.
• Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.
• Colorado employees: paid leave per Colorado Healthy Families and Workplaces Act.

EEO Statement

Employment practices will not be influenced or affected by an applicants or employees race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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