Job Details

Specialist I, Customer Service Support (ACDV)

Join to apply for the Specialist I, Customer Service Support (ACDV) role at Resurgent Capital Services.

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry?leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

Summary

Customer Service Support Representative (ACDV) uses their process knowledge to investigate and resolve customers inquiries received directly via correspondence or indirectly via ACDVs from credit bureaus.

Roles & Responsibilities

• Identifies and executes required actions regarding information received on Resurgent accounts, while adhering to all state and federal laws
• Evaluates consumer correspondence documents or ACDVs to determine appropriate actions, stat using, routing, notation and follow?up
• Maintains established levels of productivity, efficiency, quality and error?free rate to ensure company standards are met
• Researches and resolves disputed accounts using appropriate systems and accompanying support documents
• Maintains the integrity and accuracy of the reporting information through manual changes and deletions using appropriate systems
• Performs various administrative duties assigned by management

Skills & Qualifications

• 1-2 years of Customer Service experience
• Ability to identify process gaps and trends
• Preferred knowledge of using OnBase
• Preferred knowledge of processing all types of ACDVs
• Flexibility concerning job functions and scheduling
• Ability to maintain confidential information
• Ability to use cognitive skills to determine resolutions to customer inquiries
• Excellent communication skills and ability to work with a diverse team
• Excellent work ethic and integrity
• Detail?oriented, analytical, and extremely organized
• Ability to work individually with minimal supervision
• Computer proficiency with various MS Office applications and efficient typing skills
• Must become Company certified in compliance with the FDPCA

Educational Requirements

• High school diploma or equivalent
• Some college or equivalent work experience desired

Seniority level

Entry level

Employment type

Full?time

Job function

Customer Service

Industries

Consumer Services

Equal Opportunity Statement

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.