Job Details

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

As a Field Auto Damage Adjuster, you'll be out in the field every day-writing estimates on-site at customer homes, repair shops, and tow yards. You'll complete hands-on inspections, assess damage in person, and handle a variety of claim types including repairable vehicles, total losses, and virtual reviews. This is a fast-paced, active role where no two days look the same.

Key Responsibilities

The Customer Service Expert

Support customers through their claim with care, clarity, and empathy.
Make the process as simple and stress-free as possible by being a reliable partner from start to finish.
The Investigator

Independently inspect vehicle damage, gather key details, and determine coverage based on policy guidelines.
The Effective Communicator

Connect with customers through phone, email, or video to guide them through the claims process.
Adjust your communication style based on customer preference and keep them informed every step of the way.
The Negotiator

Review estimates and negotiate fair settlements with customers, shops, vendors, and third parties.
Navigate tough conversations professionally while staying aligned with legal and company standards.
The Problem Solver

Use estimating tools, resources, and training to make accurate decisions in a fast-moving environment.
Apply strong critical-thinking skills to resolve issues and move claims forward efficiently.
The Recorder

Document your work clearly and accurately in the claims system.
Follow policy guidelines to help protect the company and ensure each claim is handled correctly.
Work Location

This is a field-based position requiring daily travel to customer homes, repair shops, and tow yards.
Candidates must reside in or near Greenville, NC to be considered.
A company car may be provided, depending on business need.
Notice of Licensing Requirement

As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets.
All required licenses will need to be obtained within 60 days of hire.
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus).

Additional Qualifications/Responsibilities

Experience

At least 24 months of experience writing auto damage estimates.
Proficiency with estimating software such as CCC One, Audatex, or Mitchell.
Valid driver's license.
Functional Skills

Communication: Clear written and verbal communication to support and guide customers.
Attention to Detail: Ability to create accurate, thorough, and well-documented estimates.
Technical Proficiency: Comfortable using estimating tools, mobile apps, and multiple claims platforms.
Time Management: Able to manage a steady workload, prioritize tasks, and meet deadlines.
Problem Solving: Uses critical thinking to evaluate damage, resolve issues, and move claims forward.
Customer Focus: Provides a calm, supportive, and helpful experience during stressful situations.
Independence: Works confidently in the field with limited supervision while making sound decisions.
Allstate Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:

Competitive salary based on experience and qualifications
Medical, dental, and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Allstate Foundation donation match and grant opportunities
To learn more about our benefits and programs visit AllstateGoodLife.com

Skills

Auto Estimating, CCC ONE, Communication, Customer-Focused, Detail-Oriented, Problem Solving, Results-Oriented, Time Management

Compensation

Compensation offered for this role is 55,500.00 - 93,600.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.