Job Details

Operations Manager

The Operations Manager will be responsible for directing and coordinating activities of the Washington, North Carolina facility to obtain optimum efficiency and economy of operation. The position is based physically onsite in Washington, North Carolina and reports to the Global Operations Director.

Essential Job Duties and Responsibilities

• Actively analyze key performance indicators for operation and adjust/implement lean manufacturing and quality processes and systems leveraging ITW Toolbox PLS, 80/20, etc., and related world-class manufacturing improvement techniques to achieve operational excellence and optimal P&L improvement.
• Directs operational strategies to continuously deliver exceptional customer service.
• Drives improvements in customer-facing metrics (on-time delivery, quality, lead time) and delivers best-in-class operations around production efficiency and safety. Driving continuous improvement and waste reduction initiatives.
• Champions the ITW Leadership Development framework, developing talent within the location. Identifies and develops key leaders for future roles.
• Manage direct reports to maximize individual, team, and organizational effectiveness.
• Provide visible leadership on the production floor to maintain accountability, morale, and a professional work environment.
• Support new product development and modifications with engineering support for design, process, and validation functions.
• Lead, develop, and implement policies and procedures that support and drive annual plan and LRP.
• Proactively direct the resolution of operational, quality, and maintenance issues to ensure effective management of cost and prevention of operational delays.
• Actively analyze productivity and capacity utilization, including outside processing.

Ensure that specified standards of production output and quality are maintained consistent with established production schedules.

Exercise all elements of supervision directly and on a delegated basis in selection and orientation of new employees, assigning duties and responsibilities, evaluating performance, recommending personnel actions, and maintaining a high degree of morale and effectiveness within the workforce reporting to him/her.

Recommends, through Capital Expenditure process, the purchase of new equipment after compiling justification data. Reviews various types of equipment with qualifying characteristics, appraises their capabilities, and recommends to the Operations Director purchase of selected equipment.

Reviews recommendations to modify, replace or scrap molds, machines, and special tooling which are causing production problems and completes appropriate approval processes to complete as required.

Consults with Manufacturing, Sales, Pricing, and Project Engineering team members to review and resolve any problems relating to quality, cost, or major orders of a sensitive nature.

Attends scheduled production and quality meetings to review operations and discuss quality problems. Reviews complaints involving products manufactured and takes necessary steps to make corrections.

Prepares a Production operating budget for review, approval, and inclusion by the Director of Operations in a consolidated divisional budget. Conducts activities of the department to maintain conformance to budgetary limitations and reviews monthly variance statements with the Division Controller to identify areas for improvement. Reviews long range plan of the division and directs the department activities to achieve these objectives.

Keeps up to date on new developments, processes, material applications, and equipment within the plastics and assemblies fields.

Resolves personnel problems in conjunction with appropriate supervisor and Human Resources and takes action in accordance with established policies and procedures.

Other tasks and duties as assigned.

Position Skills and Experience Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education/Experience: Bachelor's degree - B.A./B.S. from four-year College or University in Business/Engineering or Technical Concentration or equivalent ITW experience; Master's Degree a plus.
• Minimum 5 years of management experience in leading large growing lean manufacturing operations.
• Injection molding experience a plus.
• Medical industry experience a plus.
• Ability to develop performance levels to meet operational excellence.
• Excellent time management, prioritization abilities, and strong project management skills.
• Ability to develop and implement strategies.
• Strong business analytical skills, with 80/20 mindset.
• Strong financial acumen including working knowledge of budgeting, sales, and business development.
• Exceptional track record of developing and implementing operational plans to improve efficiency.
• Ability to manage complexity and change.
• Demonstrated ability to make tough business and leadership decisions.
• Excellent interpersonal, communication, and presentation skills with experience in communicating and working with a remote staff.
• Ability to generate respect and trust from staff and external constituencies along with the ability to work collaboratively with colleagues and staff to create a results-driven, team-oriented environment.
• Personally driven and motivates others to excel.
• Ability to identify and develop future leaders/managers.
• Willing to travel; primarily domestic and occasionally world-wide.

Compensation Information: This compensation range is provided as a reasonable estimate of the current salary range for this role. Compensation depends on relevant experience and/or education, specific skills, market level, other job-related factors, geographic location, and other factors as applicable by law.

Pay Range: $120,000 - $155,000 annual salary plus 15% AIP bonus eligibility.

Benefits for this role can be seen by visiting www.itwemployee.com. In addition, employees can qualify for vacation, sick, and holiday compensation benefits.

• Vacation - up to 120 hours of time within first year
• Sick - up to 40 hours of time within first year
• Floating Holiday - up to 8 hours of time within first year
• Holiday - 10 paid holidays per year, these holidays are selected by the Division

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.