Job Details

Job Description:

• The Patient Services Representative II provides high-quality patient support by collecting and preparing blood specimens for testing while ensuring accuracy, safety, and excellent customer experience.
• This role involves direct interaction with patients, maintaining a professional environment, and following established procedures.
• The representative may work in a doctor's office, patient service center, or other assigned location.

• bility to perform daily activities accurately and on time.
• bility to maintain a safe and professional environment.
• Skilled in forensic and clinical specimen collection and processing.
• bility to verify patient demographic information and post-venipuncture verification.
• bility to maintain required records and documentation.
• Strong organizational commitment and professionalism.
• bility to provide quality, error-free work in a fast-paced environment.
• bility to work independently with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Flexible availability, including weekends, holidays, on-call, and overtime.
• bility to make decisions based on established procedures and good judgment.
• Reliable transportation and valid driver's license, if applicable.
• Willingness to travel and work flexible hours across multiple locations.
• bility to handle multiple priorities in high-volume settings.
• Strong customer focus and effective communication skills.

• 1-3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• 2 years of experience in a patient service center environment preferred.
• Customer service experience in a retail or service environment preferred.
• Keyboard and data entry experience.

• Perform daily activities accurately and on schedule.
• Maintain a clean, safe, and professional environment.
• Perform forensic and clinical specimen collection following procedure.
• Confirm patient demographic information and post-venipuncture verification.
• Maintain documentation and required records.
• Promote a positive, professional image to patients, clients, and the public.

• bility to communicate clearly with peers, supervisors, and patients.
• bility to adapt to change and maintain transparency.

• Strong phlebotomy skills.
• bility to multitask in a fast-paced setting.
• Strong organizational skills.

• High school diploma or equivalent required.
• Medical assistant or paramedic training preferred.