Job Details

ob Title: Customer Service RepresentativeLocation: Washington NCHours: Full-time, Monday to Friday, 9 AM - 5 PM (Flexible shifts available)Responsibilities:* Assist customers with inquiries via phone, email, and live chat.* Provide product/service information and resolve issues in a timely, professional manner.* Handle returns, exchanges, and warranty claims according to company policies.* Process orders, track shipments, and update customer records.* Escalate unresolved issues to the appropriate department or supervisor.* Maintain knowledge of company products, services, and promotions.Qualifications:* High school diploma or equivalent (higher education a plus).* 1-2 years of customer service experience preferred.* Strong communication and problem-solving skills.* Ability to remain patient and calm under pressure.* Proficiency in Microsoft Office and CRM software (training provided).Perks:* Competitive hourly rate/salary with potential for performance-based bonuses.* Health, dental, and vision insurance options.* Paid time off (PTO) and holidays.* Career development opportunities and training programs.* Friendly, supportive team environment.Required qualifications:* Legally authorized to work in the United States* 20 years or older