Job Details

Change Lives With Recovery Innovations! Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities.

We are looking for a Customer Service Specialist to join our team. The Customer Service Specialist position acts as the receptionist for the Program and is responsible for providing routine clerical and administrative support with projects as needed.

Responsibilities:

• Organizing, coordinating, and monitoring all non-clinical operations of the ACT Team.
• Managing medical records.
• Operating and coordinating the management information system.
• Maintaining accounting and budget records for beneficiary and program expenditures.
• Entering and tracking team performance and beneficiary outcome data.
• Providing support to the team by receiving calls and responding to office walk-ins, triaging and coordinating communication between the team and individuals.
• Actively participating in the daily team meeting, assisting with organizational record-keeping and scheduling activities.

Requirements:

• High School Diploma or equivalent, Associates Degree preferred.
• Minimum of one (1) year of clerical or office experience required.
• Excellent computer skills, including Microsoft Office Suite.
• Effective communication both verbally and in writing.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Organizational skills and a high degree of accuracy.
• Must be able to pass de-escalation training, as defined by state requirements.

What We Offer:

We offer a comprehensive benefits package, including competitive health, dental, and vision insurance, access to mental health resources and wellness programs, a strong retirement plan with company matching, and generous paid time off to support work-life balance.

Equal Employment Opportunities:

Recovery Innovations is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.