Job Details

Schedule: Monday–Friday, 5:00 PM–9:00 PM (20 hours/week)
Location: Remote or Hybrid

Role Summary

Grace Community Care & Homes is seeking a dependable and compassionate Evening Intake Coordinator to manage new client intakes during after-hours. You'll help families complete eligibility forms, verify Medicaid enrollment, and prepare cases for the day team to process.

Responsibilities

• Answer evening calls, emails, and messages from prospective clients and support coordinators
• Conduct Housing Supports and DDD intakes via phone or Zoom
• Enter data into Therap, HMIS, or intake tracking systems
• Verify Medicaid (NJ FamilyCare) coverage and MCO (Aetna, Horizon, Wellpoint, UHC, Fidelis)
• Prepare intake documentation for Prior Authorization and Billing teams
• Maintain confidentiality and ensure HIPAA compliance

Qualifications

• Experience in healthcare, social services, or community-based programs preferred
• Knowledge of NJ Medicaid, DDD, or housing-related supports is a plus
• Strong communication and documentation skills
• Self-motivated, dependable, and able to work independently
• Tech-friendly (Therap, Acuity, Google Workspace)
• Prior experience in Medicaid, DDD, or human services intake strongly preferred
• Detail-oriented with excellent written and verbal communication
• Comfortable with data entry and client tracking systems (Therap, HMIS, Excel)
• Able to maintain confidentiality and follow HIPAA guidelines
• High school diploma or associate's degree minimum

Job Type: Part-time