Job Details

Remote Customer Service Representative - Part-Time

Location: Remote

Pay: $15/hour Type: Permanent, Part-Time (approximately 2530 hours per week) with the potential to transition to full-time

About the Role

We're looking for motivated individuals to join our Blended Support Team at Frontline Call Center! If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home this could be the perfect fit.

Job Responsibilities

• Handle incoming calls, chats, and emails for multiple client accounts
• Follow step-by-step processes to resolve customer issues
• Log all interactions in Frontline Connection CRM
• Gather, verify, and document caller information accurately
• Provide professional, patient, and solutions-oriented support

Key Qualifications

• Strong troubleshooting skills and ability to stay calm under pressure
• Excellent written and verbal communication
• Comfortable multitasking across multiple screens and tools
• Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)

Required Qualifications

• Training attendance is 100% mandatory no exceptions
• Open availability (24/7); schedules will be assigned after training
• Previous Customer Service experience (high call volume preferred)
• Strong communication and de-escalation skills
• Excellent attention to detail and ability to multitask
• Basic technical ability (install/uninstall programs, troubleshoot equipment)
• Prior Call Center or remote work experience
• Basic Technical Support experience

Schedule & Training

• Orientation: Tuesday, November 4, 2025 7:00 a.m. to 2:30 p.m. PST
• Training: Approximately 1.5 weeks, MondayFriday 7:00 a.m. to 2:30 p.m. PST
• Reports To: Team Supervisor

Work Setup Requirements

Computer

• Dual monitors (your computer counts as one, plus one additional monitor)
• Minimum 8 GB RAM
• Must use an Ethernet cable (RJ-45) hardwired connection required during interview and work hours

Internet

• Download speed: 20 Mbps or higher
• Upload speed: 10 Mbps or higher
• Ping: 20 MS or lower (no exceptions)
• Connection must be hardwired (Ethernet)

Accessories

• High-quality USB headset
• Camera required during interview and training (no camera needed once you receive your regular schedule)

How to Apply

Submit your application with the following screenshots uploaded:

1. Ethernet connection proof: Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection.
2. Speed test results: Use speedtest.net and ensure Ping ? 20 ms.
3. RAM verification: Open System Information and take a screenshot showing at least 8 GB RAM.

All technical requirements will be verified during the interview. Spots are limited apply as soon as possible if interested!

Some benefits are subject to eligibility requirements, including employment term and other factors. Frontline Group is a W2 employer (we do not hire independent contractors).