Job Details

Change Lives With Recovery Innovations! Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities.

Position: Customer Service Specialist
Job Type: Full / Non-Exempt
Shift Details: Full - 8:00AM - 5:00PM
Work Location: Crisis - 2245 Stantonsburg Rd, Suite T, Greenville, NC 27834
Salary/Hourly Wage: $17.00 - $17.00/hour

The Customer Service Specialist position acts as the receptionist for the Program. The Customer Service Specialist is also responsible for providing routine clerical and administrative support with projects as needed.

Responsibilities include:

• organizing, coordinating, and monitoring all non-clinical operations of the ACT Team, including managing medical records, operating and coordinating the management information system, and maintaining accounting and budget records for beneficiary and program expenditures.
• entering and tracking team performance and beneficiary outcome data, as well as running reports on such data.
• providing support to the team by receiving calls and responding to office walk-ins, triaging and coordinating communication between the team and individuals.
• actively participating in the daily team meeting, assisting with organizational record-keeping and scheduling activities.

We offer a comprehensive benefits package, including competitive health, dental, and vision insurance, mental health resources, wellness programs, a strong retirement plan, and generous paid time off.

Job Requirements:

• Education: High School Diploma or equivalent, Associates Degree preferred.
• Experience: Minimum of one (1) year of clerical or office experience required.
• Skills: Excellent computer skills, including Microsoft Office Suite, effective communication, excellent interpersonal skills, and excellent customer service skills.

Recovery Innovations is committed to providing equal employment opportunities to all individuals. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.