Job Details

Communicate effectively while maintaining a calm presence answering incoming calls from members requesting roadside assistance. Collect, assimilate and verify key details to be able to relay the appropriate information to the dispatch teams to aid the member. Input and work with various systems to document information accurately and efficiently. Ensure that the appropriate roadside plan and coverage information is applied for resolution with the case. Be able to identify complex situations and escalate to a lead or supervisors as necessary. Maintain confidentiality and comply with company policies and procedures. Manage the call efficiently to maintain call metrics and quality scores to fulfill the company's customer experience expectations. What You'll Need to Have for the Role:High school diploma or equivalent. Previous customer service experience, preferably in a fast-paced environment. Strong communication and problem-solving skills. Ability to stay calm under pressure and manage m...Roadside, Intake, Agent, Part Time, Customer Experience, Retail, Automotive