Job Details

Position Details

Position Information

Job Title
Student Services Specialist - Contributing

Position Number
944790

Vacancy Open to
All Candidates

Time-Limited
No

Department Homepage


Advertising Department
REGISTRAR

Division
Academic Affairs

Classification Title
13150 Student Services Specialist

Competency Level
1 - Contributing

Working Title
Student Services Specialist - Contributing

Number of Vacancies
1

Full Time Equivalent (FTE)
1.0

Full Time or Part Time
Full Time

Recruitment Range
$33,540 - $44,452

Anticipated Hiring Range
$35,000 - $39.435

Salary Grade Equivalency
NC06

Work Schedule
Monday - Friday

Work Hours
8:00 a.m. - 5:00 p.m.

Position Location (City)
Greenville

Job Category
Staff - Professional

Organizational Unit Overview

The Office of the Registrar is responsible for the integrity of student records for the university, the planning and execution of registration of students each semester, assignment of classroom space for classes and meetings, issuing grades, issuing transcripts, certification of degree requirements for students, mailing diplomas to graduates, and maintenance of a computerized student database.

Job Duties

The Veteran Affairs Coordinator has contact with current, previous & potential students seeking to utilize and maintain their benefits. Contact with incoming students to set up or apply for benefits and assist them with the entire process depending on their benefit type(s). Contact with parents and students concerning benefit information, being careful to follow all FERPA guidelines. Contact with various departments on campus including, but not limited to, student accounting, cashier, financial aid, and individual colleges. Public contact may take place on a walk-in basis, phone, email or printed mail correspondence from the above public contacts. Participation in military orientation sessions in the summer and open house sessions are also occasionally required.

Duties and Responsibilities: The Veterans Affairs Coordinator must complete annual VA training requirements in order to be approved as a certifying official for the school. Failure to meet and/or maintain training requirements will result in this position being unable to perform essential job duties.

This position manages and submits GI Bill enrollment certification for Chapters 35, 30 and 1606. The schedule should include the various times of the year in which students should be certified, records should be checked, and notices should be sent to students to meet VA requirements and University payment deadlines. All student grade point averages must be monitored to ensure their eligibility for the GI Bill program and students must be notified if they lose eligibility due to their academic standing.

The Veterans Affairs Coordinator must be available to meet with students who may be eligible for Veteran Affairs benefits either in person, virtually or via email / phone. The position must assist students with completing the necessary paperwork to file for benefits. This requires the individual in this position to have a thorough knowledge of the various GI Bill chapter categories the student may fall into based on their military service or their parent's military service and be aware of the appropriate documents and steps that need to be completed. This individual should also be knowledgeable about tuition assistance options for active-duty students.

This position is responsible for reviewing each student's schedule including main campus students, dental students & medical students to ensure that all courses are required for their individual degree program and submitting enrollment certifications which include the students credit hours and tuition and fee charges to the Department of Veteran Affairs electronically. If a student's schedule does not meet VA requirements, this individual must contact the student to make them aware of VA rules & regulations, how it impacts their payments from the VA and assist them with correcting their course schedule if desired.

The Veterans Affairs Coordinator should be knowledgeable of residency regulations and options for students using Chapter 35, 30 and 106 benefits and make students aware if warranted.

This position also manages and issues all student advance paychecks sent to the University from the VA.

The Veteran Affairs Coordinator is responsible for assisting with the annual VA federal and state audits when needed.

The Veteran Affairs Coordinator will assist with submitting all final grades to various military tuition assistance programs at the end of each semester

This position will assist with evaluating joint service transcripts within ACE accreditation guidelines.

This position is located in the Office of the Registrar and may also be asked to assist with various other duties within the office as needed such as assisting students with registration, transcript inquiries, enrollment verification, grade issues, graduation, etc.

The Veterans Affairs Coordinator represents East Carolina University at VA conferences across the state & the southern United States. Occasional overnight travel may be required.

Minimum Education/Experience

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation

None

Preferred Experience, Skills, Training/Education

Knowledge of veterans programs and ECU degree programs. Experience working with Banner, Degreeworks and VA Enrollment Manager.

License or Certification required by the Department

None

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date
11/07/2025

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.
11/24/2025

Open Until Filled
No

Quick Link for Direct Access to Posting


Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) ###-#### (Voice/TTY) or ...@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) ###-#### or toll free at 1-866-###-#### or send an email to ...@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.