Job Details

Sr. Director, Operations Communications (Remote) (Finance)

The Sr. Director, Operations Communications is a strategic and operational leader responsible for overseeing all aspects of print and digital communications delivery. Reporting to the Managing Director of Shared Services, this role ensures the seamless execution of Operations communication events, including tax forms, statements, and client notifications. The Senior Director leads cross-functional planning for peak service periods, drives operational excellence, and aligns communication strategies with business objectives.

Duties & Responsibilities

• Responsible for all print production events - statements, tax forms, letters, postcards, and messaging, both hard copy and e-delivery streams.
• Responsible for all internal coordination and planning related to peak season and key service delivery events, including annual planning and preparation, coordinating across multiple functions to ensure success and business readiness, and execution to plan.
• Ensure achievement of short-term objectives while implementing strategies to achieve long term goals that generate value through revenue growth, improved client experience, and operational efficiencies to support continuous growth.
• Aware of competitors, the market, expansion opportunities and new industry standards and development. Apply insights into external competitive landscape in all aspects of decision making.
• Manages the financial performance of the business, ensuring alignment with organizational financial objectives to achieve company financial goals.
• Influences company business development strategy by partnering directly with Service Delivery teams, vendors and vendor management, product, development, infrastructure, and marketing.

Supervisory Responsibilities

• Provides strategic direction and leadership to team members, fostering a positive and inclusive corporate culture.
• Manages the full lifecycle of talent acquisition, including recruiting, interviewing, hiring, and onboarding new employees.
• Oversee daily departmental operations, ensuring efficiency and alignment with organizational goals.
• Delivers timely and constructive performance feedback, supporting employee development and continuous improvement.