Job Details

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

• Assist with the deployment and maintenance of the enterprise mobility, AV, Virtual Care, or collaboration technologies including but not limited to Cisco AV, iPad, iPhone, Intune & Jamf.
• Participates in the development and implementation of policies & procedures for standardizing work activities.
• Maintains inventory, drawings, and other documentation to represent areas of responsibility.
• Works with contractors and consultants on projects and support.
• Provides expertise and uses good judgment to plan and accomplish goals.
• Adheres to on-going development of ECU Health IS project management methodology.
• Helps promote the philosophical direction of ECU Health IS in the adoption of IT Service Management (ITSM) by:
• Following IS governance and ITSM processes and ensuring ITSM subject matter expertise.
• Within the team, applies rigorous testing and quality assurance techniques to all system changes and strictly adheres to Change Control processes.

Minimum Requirements

• Associate degree or equivalent work training and experience required
• Bachelor's preferred- or higher.
• At least one Associate level certification is required, or must be obtained within 6 months of hire: Example Jamf 100
• 2 - 3 years of experience with integration and management of mobile device management tools
• 2 - 3 tears of experience with maintaining AV systems
• 2 - 3 years of experience technical troubleshooting and hands-on experience with iOS, Android, Windows, and mobile devices in an enterprise setting
• Understanding of SIP and VOIP design and support
• Experience working with project teams to design and implement new solutions
• Experience working in team-oriented, collaborative environment
• Independently motivated to seek knowledge in areas pertaining to their current position
• Self-educates and seeks knowledge from mentors / management of ECU Health enterprise, Information Services environment relevant to their position

Other Information

• Location - Onsite - Greenville, NC
• On-Call

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicants qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.#LI-MG1