Job Details

Overview

Pay: $20.69/hour. W2 ONLY.

Duration: 3 months with extensions based on client need and performance.

This role is 100% remote and time-zone flexible (between ET and PST).

This role will require flexible scheduling spanning 7am EST - 12:30am EST (with reasonable adjustments made for your specific time zone).

Must be available to work Monday - Sunday. Will work 5 days, off 2 days on a rotating schedule.

About the role

Seeking data-savvy recent college graduates interesting in supporting our delivery service client's new offering in the health sector by providing remote operations support and analysis.

2 positions are open on a small team responsible for ensuring that the client is able to successfully execute deliveries with a 0% error rate. This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality. To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.

Note on Logistics

This role is 100% remote and time-zone flexible (between ET and PST). This role will require flexible scheduling spanning 7am EST - 12.30am EST (with reasonable adjustments made for your specific time zone).

Monday - Sunday. Weekend and evening availability is required. Exact schedule will be discussed upon hiring and will rotate!

Responsibilities

• Address merchant & delivery personnel issues with empathy and urgency - over the phone, SMS and email
• Proactively identify issues and potential failures and implement mitigation tactics
• Execute workflows that ensure we meet exceptional SLAs
• Identify trends & communicate findings to the broader teams to improve our processes
• Develop a deep expertise in our product, processes, systems, tools
• Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

Qualifications

• Bachelor's degree or pursuing bachelor's studies is required.
• 2+ years of work experience in a fast-paced operations or data role is required
• You have a multi-faceted backgrounds with the ability to multi-task and think on your feet (not a call center type role)
• You are a highly-motivated individual that can work independently
• You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
• Speaking fluent English with above average technical fluency (typing speed of 40 WPM) is required
• Experience working with Google Sheets is required.
• Bonus points for familiarity with G-Suite, Slack, Atlassian, Salesforce

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