Job Details

Location: Position requires a full-time presence in Durham, NC (with local travel as needed)

Base Salary Range: $80 95k Base Salary

Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.

Job Summary: We are seeking a Facility Management Specialist to support the reliability, safety, and performance of a fast-growing network of EV charging sites. You will own day-to-day facilities, operations data, documentation, and workflows; synthesize complex technical and operational information into actionable insights; and coordinate cross-functionally to drive uptime, quality, and continuous improvement by focusing on a mission that carries the best customer experience through our diverse onsite facilities. The ideal candidate is a dynamic, action-oriented individual who is enthusiastic about running adequate onsite facilities. Someone highly organized, who thrives in meticulous environments and takes ownership of tasks. Get ready to make a significant impact and drive success!

Key Responsibilities:

• Resolve all facilities support/break-fix issues within the defined SLA timelines.
• Collaborate with vendors to resolve issues and proactively maintain functional facilities.
• Assist with ingestion, organization, and tracking of lease agreements and related documents.
• Aid in the setup, management, and billing of utilities for new and existing properties.
• Provide assistance with preparing, filing, and tracking business license applications and renewals to ensure all properties meet required compliance standards.
• Maintain accurate and organized operational records within internal systems.
• Identify opportunities to streamline operational workflows and suggest improvements.
• Work closely with site operations, deployment, finance, and legal teams to gather necessary information, resolve questions, and support smooth operational workflows.
• Monitor and drive Deployment to Site Operations handoffs by logging and tracking activity in CRM and ticketing systems.
• Oversee building systems, evaluate space use, monitor maintenance schedules, and manage vendor relationships to ensure functionality and safety.

Key Performance Indicators (KPIs):

• Mean Time to Completion
• CSAT

Required Qualifications:

• Bachelors or masters degree in Finance, Legal, Business Administration, Real Estate, or a related field.
• Proficient in MS Excel, PowerPoint, and Word; experienced in building dashboards and presentations.
• Highly detail-oriented with a passion for documentation, standardization, follow-through, and process excellence.
• Demonstrates a winning attitude with a keen sense of ownership; initiative-taker who is proactive, accountable, and resourceful.
• Demonstrable experience supporting mission-critical facilities, such as utilities, telecom, data centers, or charging networks.
• Effective communicator and collaborator with a service-oriented approach; effective in communication across phone, email, and CRM/ticketing tools.
• Possesses strong analytical skills, able to synthesize complex information and communicate it clearly to both technical and non-technical audiences.

Preferred Qualifications:

• Experience in startup or fast-paced environments is a plus.
• Experience with Salesforce is a plus; familiarity with CMMS/CAFM, ticketing systems, or portfolio management tools is beneficial.

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.

We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.