Job Details

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Supervisor has responsibility for assisting with the daily management of Patient Access staff for assigned department. Promote best practices in the hospital for scheduling, pre-registration, registration, admission, point of service collections and financial assistance in support of patient satisfaction and revenue enhancement. The Supervisor provides leadership support and direction to staff to ensure excellent customer service to internal and external customers and the efficient process flow to service delivery areas.

Minimum Requirements

Required Qualifications

Associate degree Healthcare, Business or related field- or higher.

4 to 5 years registration/insurance verification and scheduling experience in EPIC, or other EHR systems within a hospital or medical office environment

5 years Customer Service Experience

Combination of experience and education will be considered

Excellent verbal and written communication skills

Solid problem solving capabilities to identify data element and compliance issues, prepare audit reports, and identify trends

Proven ability to effectively lead a group and support fellow leadership members

Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)

Preferred Requirements

In addition to meeting minimum, qualifications:

Associate's Degree in Healthcare Management, Business Administration, Medical Office Administration or related discipline preferred with 3 years direct registration, scheduling, referral management and/or authorization experience

Working knowledge and proficiency in using EPIC Cadence/Prelude/Referral modules

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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