Job Details
Senior Customer Support Representative
2025-10-22 Orion Group all cities,NC
Description:
Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
Senior Customer Support Representative
Remote
Orion Group has been retained to find an experienced Senior Customer Support Representative to join a leading global provider of filtration solutions. This is an exciting opportunity to leverage your SAP expertise and customer service experience in a fast-paced, collaborative environment.
Key Responsibilities:
- Serve as a senior point of contact for customers, providing expert assistance and support for products and services.
- Utilize SAP to process orders, invoices, returns, claims, and exchanges accurately and efficiently.
- Handle complex customer inquiries and escalations via phone, email, and chat professionally and promptly.
- Collaborate with internal teams-sales, finance, logistics, technical support-to resolve customer issues and ensure a seamless experience.
- Mentor and support junior customer support representatives, including training on SAP processes and best practices.
- Maintain accurate records of customer interactions and transactions in SAP.
- Identify opportunities to improve the customer experience, streamline processes, and enhance satisfaction.
- Stay informed about products, services, and promotions, effectively communicating relevant information to customers and internal stakeholders.
- High school diploma or equivalent required; Associate's or Bachelor's degree in Business or related discipline preferred.
- Minimum of 5 years of experience in customer service or a related field, with demonstrated proficiency in SAP (SD, CRM, EDI a plus).
- Strong problem-solving skills and ability to manage complex customer inquiries and escalations.
- Excellent verbal and written communication skills, with the ability to explain technical information to non-technical audiences.
- Knowledge of deliveries and shipments, including national and international processes and documentation.
- Proficiency in Microsoft Office and other relevant software applications.
- Ability to work independently and as part of a team, with a positive attitude and strong work ethic.
- Automotive industry experience is a plus but not required.
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- Collaborative, supportive work environment
Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.