Job Details

Managing Director

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs, and commercial insights into outcomes to address modern market realities.

Every day we perform better because of our teamwork, each of us being the best at what we do. We bring together talented experts across various business-critical services to support our mission. Every role within Corporate is vital to further our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees across 110 countries already know.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people through career growth, supportive management, training, peer recognition, and rewards.
• We foster a Total Self culture, where you can be authentic. We are dedicated to caring for our people and creating a diverse, inclusive environment where everyone belongs.

Job Responsibilities

• Serve as the primary executive contact for major decisions impacting customer relationships, growth, delivery, and financial health of accounts, developing and executing strategic plans with stakeholders to meet targets.
• Build and nurture executive relationships with key decision-makers, identifying opportunities for growth and value creation.
• Lead the development and execution of strategic account plans, aligning with company vision and values.
• Achieve objectives by leading a matrix team including sales, delivery, therapeutic areas, proposals, contracts, finance, quality, and delivery.
• Be accountable for exceeding quarterly and annual targets such as revenue, profit, KPIs, customer satisfaction, and loyalty.
• Oversee account governance, including forums and regular updates on company initiatives, solutions, and industry insights.
• Collaborate with support staff and delivery teams to develop operational manuals and best practices.
• Provide regular updates to clients on performance metrics, quality, and satisfaction.
• Map customer ecosystems and guide stakeholders through decision processes, understanding their culture and work processes.
• Coordinate across functions and experts to meet customer needs and leverage commercial opportunities.
• Drive growth through innovation, challenging norms, and creating new solutions.
• Resolve complex business issues impacting client strategy, partnership, or reputation, balancing client and company interests.
• Monitor market trends and competitors, building relationships with industry influencers and key opinion leaders.
• Evaluate account opportunities and allocate time effectively to maximize value.
• Proactively identify customer needs and develop tailored solutions.
• Implement change initiatives to foster a customer-centric organization and achieve client goals.

At Syneos Health, we support a culture where our people thrive, develop, and succeed. Benefits may include a company car or allowance, health benefits, 401k match, stock purchase plans, performance bonuses, and flexible PTO. Eligibility for some benefits varies by location.

Salary Range: The range reflects the company's anticipated low and high salary for this role, with actual compensation based on qualifications and skills.

Get to know Syneos Health

Over the past 5 years, we've worked with 94% of all FDA-approved drugs, 95% of EMA products, and conducted over 200 studies across thousands of sites and patients.

Join us to challenge the status quo in a dynamic environment. Learn more at

Additional Information

Tasks and responsibilities are not exhaustive. The company may assign additional duties at its discretion. Qualifications may include equivalent experience or education. Nothing herein creates an employment contract. We are committed to compliance with applicable laws and regulations, including the ADA, and providing reasonable accommodations as needed.