Job Details

Senior Business Development Executive, Amazon Connect

Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC; Remote, US

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

Our Senior Business Development Executive will operate remotely OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.

The Opportunity

TELUS Digital and Local Measure have partnered closely in an effort to elevate our GenAI-Fueled CX with Engage Platform Integration. We are looking for a strategic and results-driven Sales Leader to spearhead the growth of TELUS Digital implementation services alongside Local Measure's Engage platform and Amazon Connect. This role will lead go-to-market efforts, develop key partnerships within the AWS ecosystem, and drive customer success in modernizing contact centers and transforming customer experiences. This is a high-impact opportunity for a sales leader passionate about cloud contact center solutions and digital transformation.

Responsibilities

• Lead and scale the Local Measure / Amazon Connect sales practice across target regions and industries.
• Build and maintain a robust sales pipeline focused on revenue growth, customer adoption, and market expansion.
• Recruit, mentor, and lead a high-performing sales team specializing in cloud contact center technologies.
• Drive sales opportunities in collaboration with AWS account teams, partners, and internal stakeholders.
• Develop and execute strategic sales plans that align with organizational objectives and market trends.
• Present and demonstrate the value of Engage for Amazon Connect to prospects, customers, and partners.
• Cultivate deep relationships with AWS and other ecosystem partners to drive joint success and co-selling opportunities.
• Stay informed on industry trends, competitive offerings, and evolving customer needs in the contact center space.
• Partner with marketing, product, and customer success teams to align sales efforts with broader go-to-market strategies.
• Consistently meet or exceed revenue targets and performance goals.

Minimum Qualifications

• 7+ years of Amazon Connect sales experience.
• Strong knowledge of Amazon Connect and the broader cloud contact center landscape, and ideally, knowledge of the Local Measure / Amazon Connect value proposition.
• Proven success in meeting and exceeding sales targets in complex B2B environments.
• Demonstrated ability to build, lead, and motivate high-performing sales teams.
• Excellent communication, presentation, and executive-level relationship-building skills.
• Experience managing long and complex sales cycles, including stakeholder alignment and negotiations.
• Strong analytical, strategic thinking, and problem-solving capabilities.
• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• Experience with Local Measure's Engage platform or similar omnichannel customer engagement tools.
• AWS certifications or a deep understanding of the AWS ecosystem.
• Familiarity with contact center operations, customer service workflows, and industry best practices.
• Background in partner ecosystem development and co-selling strategies.
• Proficiency with CRM systems and sales enablement tools.
• MBA or advanced degree in a relevant field.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental.
• 401K matching.
• Employee Share Purchase Plan.
• Competitive PTO Policy.
• Employee Assistance Program (EAP).
• Life & Disability Insurance.
• And more!

Annual Performance Bonus

This position is eligible for anannual performance bonus based on personal, division/business unit, and company performance.

Annual Base Salary Range (Commission Eligible): $132,000 - $165,000 USD.

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